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Thread: virtualization question

  1. #1
    exposed Guest

    Default virtualization question

    I did a search and didn't see anything about this issue.
    First of all, my versions:
    ZoneAlarm Extreme Security version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:997145440
    AntiSpam version:6.0.0.2385
    ZoneAlarm ForceField 1.5.53.4
    ZoneAlarm ForceField Spyware Scanner 1.5.53.45
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.005
    PC O/S: Vista Home Premium 64bit

    I was digging around in ZA and I found under advanced settings the "Enable virtualization" checkbox, saw at the top of the form that shows "Normally there is no need to change these settings" and wondered, if virtualization is such a powerful piece of the software why it wasn't checked by default. I checked it and it needed to reboot the browser (I think I remember this right) - anyway I could no longer open IE8, tried rebooting the pc and still couldn't open IE8. I found the checkbox under forcefield settings and unchecked it again - now IE8 came right up.

    Anyone else seen this issue?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: virtualization question

    Hi!

    it can be several things.

    1. Add-on in IE8 conflicting with ForceField virtualization. Try to start IE8 only with default add-ons.
    2. Corrupted virtual data. Try to clean your virtual data (browser security --> advanced --> "clean virtual data")
    3. You have customised the ZA program control and turned ON, for example, the "Time Attack Prevention" (ZA Program control --> Main --> Custom --> program control tab). Set ZA program control to default and reboot.

    Virtualization is kept OFF because it cause problems to unexperienced users. For example, if you install any add-on with virtualization ON then as soon as you clean the virtual data, your add-on will be gone!

    But virtualization is one of the strongest points of ZA Extreme and I would recommend you troubleshoot the issue to be able to keep it on.

    Hope this helps

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    exposed Guest

    Default Re: virtualization question

    Hi Fax - thanks for the quick reply.
    I disabled all running add-ons via IE's add-on manager and via ZA I cleared virtual data. I never changed program control settings but went in and restored to default anything I could find a button for it.
    Still didn't help though :-(
    Doesn't seem to affect firefox, safari or chrome though - just IE8.

    Any other things come to mind?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: virtualization question

    Hi!
    uuuhm, have you tried to reset completely IE8?

    Go to IE8 --> Tools --> Internet Options --> Advanced --> "Reset" button.

    After this I don't know what suggest apart from an IE8 reset followed by a complete removal of ZA with the ZA removal tool and reinstall.

    Pity if you cannot run it... its the best part of ZA Extreme!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    exposed Guest

    Default Re: virtualization question

    That didn't work either :-(
    I didn't have ZA on this PC before yesterday so I doubt it is an install problem (stranger things have happened I guess although for all the years I've been using ZA I've never had an install problem) . Remember it is a 64bit OS, so maybe there is still a bug?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: virtualization question

    uuuuhm, very strange...
    There are other steps to follow, however it is better you follow the troubleshooting procedure with ZA support directly. If it is a bug it will be logged.

    The link to ZA technical support is in my signature. They are closed on weekends.
    Let us know back if you find a solution. It will help other users.

    Cheers,
    Fax
    Last edited by fax; November 15th, 2009 at 01:57 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    naivemelody Guest

    Default Re: Vista64, IE8 32/64 troubles

    Sidenotes for exposed,

    Click here > http://social.answers.microsoft.com/...7-d8c9e7334dfa < others with 64 Vista , IE8 troubles. There are two IE8 in 64 bit OS; one 32 bit, and one 64 bit version. See some mid-point posts...July 26, 2009 by K802009, Sept. 18, 2009 by Raptile, and others.

  8. #8
    exposed Guest

    Default Re: virtualization question

    I have tried both versions of IE8 with the same results.

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: virtualization question

    Quote Originally Posted by exposed View Post
    I have tried both versions of IE8 with the same results.

    It that case Please Follow Guru Fax's advise

    The link to ZA Technical Support is in my signature.

    Let us know back if you find a solution.

    It will help other users.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    exposed Guest

    Default Re: virtualization question

    Ok, I have a few minutes tonight, so I'll go to TS now.

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