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Thread: Win7 Pro/64 ZA BSOD

  1. #1
    clt Guest

    Default Win7 Pro/64 ZA BSOD

    New Dell laptop for my daughter. Office 2007, ZASS (9.1.008) only s/w installed. McAfee cruft uninstalled. Runs for 30 minutes then BSOD. Reboots then BSOD every 10 minutes. Removed ZASS with /clean, no more BSOD. Daughter now very happy.

    Tried to look at the minidumps but no joy couldn't find a good reader.

    Hope this helps

    Chris

  2. #2
    Join Date
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    Default Re: Win7 Pro/64 ZA BSOD

    Quote Originally Posted by clt View Post
    New Dell laptop for my daughter. Office 2007, ZASS (9.1.008) only s/w installed. McAfee cruft uninstalled. Runs for 30 minutes then BSOD. Reboots then BSOD every 10 minutes. Removed ZASS with /clean, no more BSOD. Daughter now very happy.

    Tried to look at the minidumps but no joy couldn't find a good reader.

    Hope this helps

    Chris

    As long as your Daughter is Happy, that's what is important.. :-)

    I have installed ZASS and ZAES 9.1.008.000 on Windows 7 64-bit with 4GB Ram.. with no problems..

    Generally when you get a BSOD, that usually indicate one of three things.. A.) a Fault with your Windows OS?

    B.) Conflict between Two or more different Software Programs trying to ACCESS the Same Reserved Memory Location in Windows at the same time..

    c.) A bad or Corrupted Dowload of ZoneAlarm Security Suite..

    The simplest procedure is to :


    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    ZASS http://download.zonealarm.com/bin/fr...seHistory.html
    ZAES http://download.zonealarm.com/bin/free/information/zaxs/releaseHistory.html


    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    (Skip this step if un-able to Access the installed ZoneAlarm..)


    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    *** NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    *** For example, the Following programs do not work well with ZoneAlarm, Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    Last edited by GeorgeV; December 14th, 2009 at 01:28 PM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    clt Guest

    Lightbulb Re: Win7 Pro/64 ZA BSOD

    I thought that if the certificate notice displayed this indicated that the download hash had been checked and that the file was not corrupt?

    Thanks

    Chris

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