Hi all - I really hope someone has the answer to resolve the problem I'm faced with reinstalling ZA after a Windows 7 upgrade.
Yesterday I upgraded my Windows Vista PC to Windows 7 Ultimate. Prior to the upgrade I was asked to uninstall Zonealarm by the upgrade wizard which I duly did. Windows 7 upgrade then progressed through with no issues. I then went to reinstall ZA (Security Suite latest version) and received the following error:
Installation of ZoneAlarm Security Suite has not been completed. Reason: Unknown error
My only option was to press OK or cancel. Click OK and the dialogue box disappears and nothing. No further ZA notifications. The PC then runs very slowly after that and Internet access is restricted from IE8. Rebooting the PC improves performance and Internet access. I've attempted the installation several times but each time the same issue is encountered with the same symtoms.
Does anyone have any suggestions that I could try to resolve this? I want to avoid a complete system rebuild for now if at all possible.