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Thread: windows 7 and zone alarm firewall

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  1. #1
    logan86 Guest

    Exclamation windows 7 and zone alarm firewall

    Hi

    Im using zone alarm on one of my pc's which has windows 7 home premium 64bit. i noticed that whenver i start the computer, the zone alarm fire wall just stops working according to windows. it comes up with its little action center icon saying that neither the windows firewall or the zone alarm firewall is on. the only way to get rid of the message is to go into zone alarm and turn down the firewall slider to off, and then back up again to max.

    there is also an option to turn on zone alarm from within a windows pop up that comes up through the action center, but that doesnt work. so does any one else have this problem, and is there any way to make sure the fire wall stays active. its annoying because it sort of feels like the windows 7 support just really isnt there yet. by the way im using the latest version of zone alarm extreme security with all the updates, and windows 7 64 bit also fully updated. cheers.

    Logan

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Thumbs up Re: windows 7 and zone alarm firewall

    Quote Originally Posted by logan86 View Post
    Hi

    Im using zone alarm on one of my pc's which has windows 7 home premium 64bit. i noticed that whenver i start the computer, the zone alarm fire wall just stops working according to windows. it comes up with its little action center icon saying that neither the windows firewall or the zone alarm firewall is on. the only way to get rid of the message is to go into zone alarm and turn down the firewall slider to off, and then back up again to max.

    there is also an option to turn on zone alarm from within a windows pop up that comes up through the action center, but that doesnt work. so does any one else have this problem, and is there any way to make sure the fire wall stays active. its annoying because it sort of feels like the windows 7 support just really isnt there yet. by the way im using the latest version of zone alarm extreme security with all the updates, and windows 7 64 bit also fully updated. cheers.

    Logan

    A.) What Type and version of ZoneAlarm?

    I have ZA Extreme Security installed and Running Good on Windows 7 Home Premium 64-Bit with 6GB memory.. ZA Loads on Startup and updated AV every 30 minutes..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Whenever posting here- it is always advisable to list your:OS (XP SP 2-3 / Vista SP1-2 / Windows 7), your zonealarm product and it's version number .

    B.) It looks like your Upgrade Install may Have Corrupted your Installed ZA files The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh download and re-install.

    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    ZAFREE http://www.zonealarm.com/security/en-us/free-upgrade-security-suite-zonealarm-firewall.htm
    ZAP http://download.zonealarm.com/bin/free/information/zap/releaseHistory.html
    ZAAV http://download.zonealarm.com/bin/fr...seHistory.html
    ZASS http://download.zonealarm.com/bin/fr...seHistory.html
    ZAXS http://download.zonealarm.com/bin/free/information/zaxs/releaseHistory.html


    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example, the Following programs do not work well with ZoneAlarm, Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    logan86 Guest

    Smile Re: windows 7 and zone alarm firewall

    Hi

    Well i have uninstalled zone alarm using the advice you said, and then i reinstalled. and now it seems to be working fine. so thankyou for your help. im not counting my chickens too soon though because it worked fine before for a few days before the problem started happening so hopefully it wont start happening again.

    Also interestingly, before whenever i clicked to search for product updates it always said that it was up to date, but when i checked there was in fact a newer version of extreme security for windows 7, version 91 i believe. so its interesting that before it wasnt comming up with this. i hope this will also have been sorted out by this new update.

    thankyou again for your help

    Logan

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: windows 7 and zone alarm firewall

    Your Welcome..

    Please Post back if you have any futher problems with ZA Extreme 9.1..
    --------------------------------------------------------
    __________________
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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