I have tried and failed to get a straight answer to my problem from Technical Support, so I am trying again via the Forum.
I ended up at ZA Pro version 9.1.008.000 by upgrading. After completely removing and re-installing, I noted that the ZA Toolbar was installed (I get extra warnings when downloading etc and I see it in Add/Remove Programs). However, I DON'T see the ZoneAlarm browser security toolbar "in the top area of your Web browser window". At all. Where is it?!
Also, the ZA Toolbar is interfering with Windows XP IE and Explorer. I used to be able to drag a url from IE's address bar to an open Explorer tab, thereby easily creating a link to that website. Since my re-install using zapSetup_91_008_000_en.exe (timestamp 18-10-2009), I am unable to do it. Pasting it is also disabled (grey-out). I uninstalled the ZA Toolbar and now it works OK again.
I'd appreciate your help.
System : Windows XP Home, ZA Pro 9.1.008.000 (timestamp 18-10-2009), Symantec Endpoint Protection (Anti Virus & Antispyware Protection enabled, Proactive Threat protection enabled, Network Threat Protection disabled), IE 8.