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Thread: [SOLVED] Just purchased zonealarm but its doesnt - VISTA + Toshiba

  1. #1
    n3dd Guest

    Default [SOLVED] Just purchased zonealarm but its doesnt - VISTA + Toshiba

    Hi.

    Ive just purchased zonealarm suite and Im having problems getting to run on my laptop.

    I have installed it on my desktop which runs xp and it works fine, no probs at all, but when I install it on my laptop that runs vista it just doesnt work properlly.

    The tray icon is always there but most of the time when I click on it nothing happens, same with the desktop shortcut and start menu shortcut. Ocassionaly zonealarm will open but then it says my antivirus isnt set up correctly and needs updating to correct the fault but it wont let me update. It doesnt do anything.

    Ive checked in the windows security centre settings and windows firewall is always switch on. If I turn it off and try to set zonealarm as my firewall it wont allow me to and after I restart the windows firewall is switched back on.

    Its driving me crazy.

    Please some one help.

    Many thanks. N3dd.
    Last edited by fax; December 6th, 2009 at 09:45 PM.

  2. #2
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    Angry Re: Just purchased zonealarm but its doesnt work after insatall

    Quote Originally Posted by n3dd View Post
    Hi.

    Ive just purchased zonealarm suite and Im having problems getting to run on my laptop.

    I have installed it on my desktop which runs xp and it works fine, no probs at all, but when I install it on my laptop that runs vista it just doesnt work properlly.

    The tray icon is always there but most of the time when I click on it nothing happens, same with the desktop shortcut and start menu shortcut. Ocassionaly zonealarm will open but then it says my antivirus isnt set up correctly and needs updating to correct the fault but it wont let me update. It doesnt do anything.

    Ive checked in the windows security centre settings and windows firewall is always switch on. If I turn it off and try to set zonealarm as my firewall it wont allow me to and after I restart the windows firewall is switched back on.

    Its driving me crazy.

    Please some one help.

    Many thanks. N3dd.
    A.) What Type and Version of ZoneAlarm? FREE Basic, ZA AV, ZASS, ZA Extreme, Version 9.1.xxx

    B.) What other Security Software installed on Vista? SP1? SP2? 32- Bit? 64-Bit?


    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Whenever posting here- it is always advisable to list your:OS (XP SP 2-3 / Vista SP1-2 / Windows 7), your zonealarm product and it's version number .

    C.) It looks like your Upgrade Install may Have Corrupted your Installed ZA files
    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of Za 9.1 and do a Clean re-install.

    The simplest procedure is to :


    1.Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)

    ZAFREE http://download.zonelabs.com/bin/fre...seHistory.html
    ZAP http://download.zonealarm.com/bin/free/information/zap/releaseHistory.html
    ZAAV http://download.zonealarm.com/bin/fr...seHistory.html
    ZASS http://download.zonealarm.com/bin/fr...seHistory.html
    ZAXS http://download.zonealarm.com/bin/free/information/zaxs/releaseHistory.html


    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example, the Following programs do not work well with ZoneAlarm, Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    --------------------------------------------------------
    Last edited by GeorgeV; December 8th, 2009 at 04:23 AM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    n3dd Guest

    Default Re: Just purchased zonealarm but its doesnt work after insatall

    Nice one cheers. Ill have another. First Im going to make sure vista is fully updated.

    Thanks. N3dd.

  4. #4
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    Default Re: Just purchased zonealarm but its doesnt work after insatall

    Hi!
    if your laptop is an ACER or Toshiba you may need to perform additional troubleshooting before ZA can work correctly.

    If not, ignore this message.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    n3dd Guest

    Default Re: Just purchased zonealarm but its doesnt work after insatall

    Quote Originally Posted by fax View Post
    Hi!
    if your laptop is an ACER or Toshiba you may need to perform additional troubleshooting before ZA can work correctly.

    If not, ignore this message.

    Fax
    Its a Toshiba. Please elaborate.

    Right its running Vista service pack 2 and laptop is about 1 month old. The zonealarm I have puchased is zonealarm secrurity suite, latest version. Now the system tray icon has gone and no matter how many times I try to open zonealarm nothing happens.

  6. #6
    Join Date
    Nov 2004
    Location
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    Posts
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    Default Re: Just purchased zonealarm but its doesnt work after insatall

    Here to eventually copy a file not copied:
    http://forums.zonealarm.com/showthread.php?t=63698

    and then remove the Atheros Wi-Fi Protected Setup Library.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    n3dd Guest

    Default Re: Just purchased zonealarm but its doesnt work after insatall

    GeorgeV

    Ive tried doing as you said and still no joy. Ive tried to uncheck the open zonealarm at startup box in preferences but I cant! No matter how many time I click the tick wont go.

    fax

    Ill have a read of the link you've posted up and try what it says.


    I will report back once I have had another go.

    Thanks for your help guys.

  8. #8
    n3dd Guest

    Default Re: Just purchased zonealarm but its doesnt work after insatall

    Right Ive just copied and pasted the vsdatant.sys file as explained in the link you posted up fax and it seems to have worked. Zonealarm instantly started to update its virus database and all seems to be working ok.

    Again thanks a lot for your help fellas.

  9. #9
    Join Date
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    Default Re: Just purchased zonealarm but its doesnt work after insatall

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    rbsz Guest

    Default Re: [SOLVED] Just purchased zonealarm but its doesnt - VISTA + Toshiba

    GeorgeV -- thanks. I bit the bullet and followed your instructions. Everything is back to normal.

    Shame on ZA for putting this buggy software out to their customers!

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