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Thread: I paid $30 for a BSOD

  1. #1
    devi8tor Guest

    Default I paid $30 for a BSOD

    Yup. Nice. Just paid 30 bucks for a blue screen and Im getting it too due to icsak.sys.
    Ill be looking for a resolution on this or getting my money back

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: I paid $30 for a BSOD

    Quote Originally Posted by devi8tor View Post
    Yup. Nice. Just paid 30 bucks for a blue screen and Im getting it too due to icsak.sys.
    Ill be looking for a resolution on this or getting my money back

    I'm Sorry, But this is NOT the Compaint Department..

    This Forum exist to allow Volunteer experienced Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    A.) Whenever posting here- it is always advisable to list your:OS (XP SP 2-3 / Vista SP1-2 / Windows 7), your zonealarm product and it's version number .

    B.) if you still want to file a Compaint or Ask for a Refund, Please Contact Customer Support directly by clicking the 24/7 support link in my Signature.

    C.) as a Licensed User You can Also contact Tech Support Live Chat Link
    Monday - Friday.. by clicking the Tech support link in my Signature.

    D.) It looks like your Install may Have been Corrupted and your Installed ZA filesdid not go well,
    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of Za 9.1 and do a Clean re-install.

    The simplest procedure is to :

    1.) Download the Latest installer preferably with IE Browser and no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent) and save it to your Hard drive.
    2.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and re-install them once you see that ZA works as it should.

    For example, the Following programs do not work well with ZoneAlarm, Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    Please Post back with your Progress Report..
    Last edited by GeorgeV; December 6th, 2009 at 08:07 AM. Reason: fix Typo
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