I've noticed a problem with ZAISS 9.1 and reported it to ZA Tech Support who didn't seem to be able to reproduce it. I'm posting here to see whether the same issue is affecting anyone else before I reply to Tech Support's latest e-mail.
The problem occurs during pop-up security alerts from the taskbar icon. When these alerts occur and I try the View Properties link, ZA hangs. The Allow/Deny buttons become inoperable and the alert remains on the screen whatever I do. Trying to start other programs (such as Process Explorer) results in the program name appearing in TaskManager, however the GUI never opens.
I even tried to shut down ZA but with no effect, and trying to shut down the system gets as far as the icons and taskbar disappearing, but then hangs showing only the wallpaper and an egg-timer cursor.
I had to eventually do a hard rest and afterwards, the system came back OK.
The problem occurred for me on alerts from GUSVC and Adobe Reader with about a two week gap between during which I avoided using the view properties link.
If it does happen to you, I would attempt a system shutdown pretty soon afterward as when it first occurred and I continued trying to open and close programs, to try and find out what was happening, the mouse and keyboard eventually became unresponsive.
I used the view properties a lot in version 8 and would love to do so again in version 9.
Thanks in advance for any responses.
Windows XP Pro SP3 (Fully Patched)
ZoneAlarm Security Suite version:9.1.008.000
Anti-virus engine version:220.127.116.11
Anti-virus signature DAT file version:998543552