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Thread: [Solved] Reset

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  1. #1
    dobber Guest

    Default [Solved] Reset

    When I right click on the ZA Icon in the tra, there is no "reset" in the drop down box
    Last edited by GeorgeV; December 9th, 2009 at 09:58 AM. Reason: Solved

  2. #2
    findley Guest

    Default Re: Reset

    Quote Originally Posted by dobber View Post
    When I right click on the ZA Icon in the tra, there is no "reset" in the drop down box
    Hi dobber,

    Here's how to reset zone alarm:

    > Hold down the Ctrl and Shift keys together and Right click on the ZA icon near the clock in the system tray
    >Choose 'Reset' from the box that comes up
    >Choose Yes on the Reset Settings dialog box
    >When prompted, choose OK to restart your system
    > Follow the on screen configuration prompts after reboot

    Findley

  3. #3
    dobber Guest

    Default Re: Reset

    I followed these instructions. The box appears but "reset' is not in the box.

  4. #4
    garywa Guest

    Default Re: Reset

    Quote Originally Posted by dobber View Post
    I followed these instructions. The box appears but "reset' is not in the box.
    Which product and what version are you running? ZAAV, ZASS, ZAES, ZAP, ZA free?

    I am running Internet Security Suite (ZASS) ver 9.1 and the reset function shown up when holding both the Ctrl-Shift keys down together and at the same time right-clicking on the ZA icon in the System Tray - see below:


    Here is my complete version information:

    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:998846848
    AntiSpam version:6.0.0.2383

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Reset

    Quote Originally Posted by dobber View Post
    I followed these instructions. The box appears but "reset' is not in the box.

    Both garywa and findley are correct, if you are using ZA Version 7.0.462.000 or 8.0 or 9.1

    However Since You did not provide enough information for us to Help you..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Whenever posting here- it is always advisable to list your:OS (XP SP 2-3 / Vista SP1-2 / Windows 7), your zonealarm product and it's version number .
    Last edited by GeorgeV; December 9th, 2009 at 08:47 AM. Reason: fix typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    findley Guest

    Unhappy Re: Reset

    Hi dobber,

    Checking back in zone alarm release history The global reset was added in December 2007
    ZoneAlarm version 7.0.462.000
    Performance improvements:
    Improved system boot time
    Compatibility improvements:
    Verified compatibility with Windows XP SP3
    Fixed compatibility issue with Intuit Software
    Stability improvements:
    Fixed occasional crashes in vsmon
    Fixed occasional hangs during shutdown
    Fixed various install and upgrade issues
    Compatibility:
    Fixed compatibility issue with Intuit Software
    New Features:
    Added Global Reset-to-Default feature (invoked via Ctrl+Shift+right click on ZA icon in system tray).
    Added optional Spy Blocker toolbar for IE and Firefox which blocks spyware distribution sites and offers convenient search functionality
    Various other fixes and improvements

    If you are using older version 7 or older version 8 - why not upgrade to the latest version 9 as there have been a lot of improvements.
    Findley

  7. #7
    dobber Guest

    Default Re: Reset

    I am an *****. I was pressing Ctrk-Shft and then right clicking. When I emploted the correct procedure. lo and behold, 'reset' appeared. THanks to all for your help. Bill

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