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Thread: Customer Feedback?

  1. #1
    customerbc Guest

    Angry Customer Feedback?

    Is there any way to provide customer feedback to someone responsible for sales at Check Point without paying for customer support or using a public forum?

    I tried using customer service to express our feedback regarding elimination of PRIVACY "Site List" functionality but they referred us to tech support. The only tech support options appear to be paid support and this public forum.

    Thanks for your help.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Exclamation Re: Customer Feedback?

    Quote Originally Posted by customerbc View Post
    Is there any way to provide customer feedback to someone responsible for sales at Check Point without paying for customer support or using a public forum?

    I tried using customer service to express our feedback regarding elimination of PRIVACY "Site List" functionality but they referred us to tech support. The only tech support options appear to be paid support and this public forum.

    Thanks for your help.
    If your ZAPro Licenses is Current and not Expired you may Contact ZA Tech Support Free of charge using the Live Chat mode link in my Signature..

    Howver, they will also Tell you that the Privacy function has been REMOVED from all ZA 9.1 products..

    Here is the Public Notice posted on the ZA Pro ReleasedHistory Page..

    Note: To serve our customers who have a need for a streamlined high-end firewall product, especially to complement an existing anti-virus program, ZoneAlarm Pro firewall no longer includes the anti-spyware feature. To further streamline in an age where web privacy controls are built into the most popular browsers and email attachment scanning is included in the major email applications, privacy controls and inbound MailSafe have also been removed with this release.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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