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Thread: Win7 installation problem [crash during install]

  1. #1
    Jerker Guest

    Default Win7 installation problem [crash during install]

    Hello

    I've ugrade my system to win7. Win7 told me that I had to remove za to continue the installation, so i did.

    win7 is working, but if i run the za-install-exe some seconds after it i get a bluescreen and it say that windows did that to prevent my system of 'epic FAIL'

    can anybody help me plz?

    see ya.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Win7 installation problem [crash during install]

    Hi and welcome!

    Which version of ZA are you trying to install?
    Have you tried to re-download the latest version?

    You find it here:
    Where to download latest version of ZoneAlarm

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Jerker Guest

    Default Re: Win7 installation problem [crash during install]

    Yes, I tried it with the latest version only.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Win7 installation problem [crash during install]

    Will keep your telegraphic style... [ not vey helpful ]

    Try with the ZA removal tool, save it on desktop, right click on it and "run as administrator".

    Running an ACER? Toshiba? What is running at boot? Often other tools booting at startup or services of third party software may cause problems. Which version of ZA are you trying to install? Suite? Free? Extreme? Is Windows 7 the retail version?

    Cheers,
    Fax
    Last edited by fax; December 10th, 2009 at 11:13 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Jerker Guest

    Default Re: Win7 installation problem [crash during install]

    I'm sorry. I'll try to write it more informative, than before.

    By the way thanks for help.

    So... first of all:
    it's an acer notebook, and the removal tool returns an error:
    "VSUTIL.dll can not found. please install the program again...."


    I'd begin to love windows 7, but now i think it's the same **** as before.... just with a new (really nice) face.

  6. #6
    Jerker Guest

    Default Re: Win7 installation problem [crash during install]

    omg... I tried to run the removal tool again and again and again... suddenly it worked... and za was able to install itself, too.... I can't imagine what was the problem... but thanks fax for the link

    Big thanks

  7. #7
    NinjaPenguin Guest

    Thumbs up Re: Win7 installation problem [crash during install]

    Thanks also worked for me.
    Had really sick Problems, my Computer wasn't even able to connect to my WLAN anymore.
    If you agree I will post this solution to several forums with the same Problem.

    Thanks anyway...

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