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Thread: Unable to connect to update server

  1. #1
    CrankyZAUser Guest

    Default Unable to connect to update server

    I have had on-going errors trying to update my AV complement. Same error "Unable to connect to update server".
    Same issue since last year. ZoneLabs is hopeless. After more than a year of trying to fix this error, it seems to me that the simplest workaround is to allow FTP downloads to happen for its registered users. ZoneLabs simply don't and won't listen. As for the diehards out there, well, for those of us who are experiencing the failure and the exasperations, then, please accept the realities of this product flaw. There is no point in defending the indefencable. So, ZoneLabs should release the signatures to us, so that we can get on with securing our machines - rather than being subjected to the technocrat egos who are punishing us all. I'm not interested in arguing the point. The best thing to do is refuse to buy ZoneLabs products. What a hopeless experience. Other products are looking good - in fact, everything else is looking good, at this point.

    Win XP - SP-2.
    ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:993960192
    AntiSpam version:

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Unable to connect to update server

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    This Link may also help you stay Current with MicroSoft Updates..
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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