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Thread: Software managed to knockout ZoneAlarm!

  1. #1
    rajeshk Guest

    Default Software managed to knockout ZoneAlarm!

    I needed a program to fix a video that would not seek forward. So I downloaded "ASF-AVI-RM-WMV Repair v1.82" (www.repairvideo.com).

    I got this program from www.download.com, as I have used this site over many years and I felt they check the software and it must be a reputable place.

    However, this time, I had a bad experience. ZoneAlarm did scan the software, but found nothing.

    I then ran this video repair program, it seem to be getting on with the job of trying to fix the video, but then I noticed the software stuck at 129MB/264MB. In task manager it showed this program was using 7MB in memory, the the virtual memory was 1GB. Why did it ballon up so much?.

    I got a warning from Windows to say my Virtual memory was low.

    Also, ZoneAlarm shut down / restarted twice. So I am very that this video software was running whilst ZoneAlarm was shut down. I am wondering if this software was eating up virtual memory to topple ZoneAlarm??

    And also ZoneAlarm reported to me that I had changed the date and time and accused me of trying to do this to by-pass license restrictions. (A bit like when someone tries to change the date back on a trial software that has expired). However, I have a paid for copy of ZoneAlarm (and recently bought 2 year subscription).

    Altough, I don't see any evidence of virus, but I am convinced my system must be comprimised in some way.


    -----

    My system:
    Win XP Home
    Zone Alarm Internet Suite (2 year license) - lastest version
    Last edited by rajeshk; December 11th, 2009 at 05:43 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Software managed to knockout ZoneAlarm!

    Hi!
    there is nothing wrong on that video program.

    At least this is the result of 41 virus scanners
    http://www.virustotal.com/analisis/7...6cf-1260542717

    Better you get your system checked by experts. See links here:
    http://forums.zonealarm.com/showthread.php?t=70448 (spywarehammer or bleepingcomputer)

    Sounds more a software conflict than malware.

    Cheers,
    Fax
    Last edited by fax; December 11th, 2009 at 06:05 AM.

    Click here for ZA Support
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  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Software managed to knockout ZoneAlarm!

    Quote Originally Posted by rajeshk View Post

    ZoneAlarm reported to me that I had changed the date and time and accused me of trying to do this to by-pass license restrictions.

    Altough, I don't see any evidence of virus, but I am convinced my system must be comprimised in some way.
    You mention ZoneAlarm reported to me that I had changed the date and time.

    You could also look in Event Viewer / System and look for W32Time warnings or errors.If you do have, right click on Proerties and read Description of warnings or errors.

    No other suggestions to offer.

    Have a nice Day
    Last edited by Sky Soldiers; December 11th, 2009 at 06:28 AM. Reason: Added / System

  4. #4
    Robin Harwood Guest

    Default Re: Software managed to knockout ZoneAlarm!

    Is there anybody to help me because I had some software do the same to me. It is errofix and antimalware, particularly the latter which completely knocked out ZA Extreme security. I have taken out errorfix but antimalware is still lurking there and refuses to be deleted. I tried to re-install my copy of ZA Extreme security but only get to 5% and it is looking for a particular DLL and informs me that it will not go any further and suggests I reload ZA. Result is that I seem to be going around in circles. I am personally angry at being taken by this rogue software and also the same software is preventing me downloading imnportant security updates from Microsoft. I am using XP .
    I want to get ZA Extreme Security back up to protect my HDD ASAP.
    Can anybody give me some advice?

    Robin Harwood
    Tasmania

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Software managed to knockout ZoneAlarm!

    Quote Originally Posted by Robin Harwood View Post
    Is there anybody to help me because I had some software do the same to me. It is errofix and antimalware, particularly the latter which completely knocked out ZA Extreme security. I have taken out errorfix but antimalware is still lurking there and refuses to be deleted. I tried to re-install my copy of ZA Extreme security but only get to 5% and it is looking for a particular DLL and informs me that it will not go any further and suggests I reload ZA. Result is that I seem to be going around in circles. I am personally angry at being taken by this rogue software and also the same software is preventing me downloading imnportant security updates from Microsoft. I am using XP .
    I want to get ZA Extreme Security back up to protect my HDD ASAP.
    Can anybody give me some advice?

    Robin Harwood
    Tasmania

    NOTICE: Please note that ZASS and ZAES do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAES issues remove the other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    For example, the Following programs do not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spyspweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, Anti-spyware, Registry Guard or locking tools, etc...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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