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Thread: Can't view pdf file in firefox

  1. #1
    parisology Guest

    Default Can't view pdf file in firefox

    win7-64, ZA PRO 9.1.008:

    All of a sudden I can't view pdf files with firefox if ZA is running. If I shut down ZA I can view normally. Or if I "save link as" I can save the pdf.

    Windows complains about "cannot access", and the temp path is .../AppData/Local/Temp/...

    How to fix this?
    Last edited by parisology; December 28th, 2009 at 01:50 PM.

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,653

    Default Re: Can't view pdf file in firefox

    Quote Originally Posted by parisology View Post
    win7-64, ZA PRO 9.1.008:

    All of a sudden I can't view pdf files with firefox if ZA is running. If I shut down ZA I can view normally. Or if I "save link as" I can save the pdf.

    Windows complains about "cannot access", and the temp path is .../AppData/Local/Temp/...

    How to fix this?
    You don't indicate if Browser Security Toolbar installed.Some users have issues with it.If this is the case you have two options.

    Look here :

    http://forums.zonealarm.com/showthre...765#post271765

    http://forums.zonealarm.com/showthre...495#post273495

    Maybe this will resolve your issue.

    Have no other suggestions to address your issue unless other users might have input to provide you.If your license is current contact Support.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a Happy New Year

  3. #3
    parisology Guest

    Default Re: Can't view pdf file in firefox

    I never install browser toolbars, and I'm pretty sure I didn't install the ZA one.

    This looks like a bug in ZA. I can right click a link and 'save link as' no problem. But if I open with the pdf viewer, the viewer can't place a temp file in my temp directory.

    I am also having trouble with software downloads and installs from microsoft, also caused by this temp file bug in ZA, most recently with the web installer for virtual pc. I have to shutdown ZA to get things to work. This has to be a ZA bug, or else I need a setting someplace.

  4. #4
    parisology Guest

    Default Re: Can't view pdf file in firefox

    Reinstalled ZA (no toolbar) allowed default program scan and default settings, and problem gone.

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,653

    Default Re: Can't view pdf file in firefox

    Quote Originally Posted by parisology View Post
    Reinstalled ZA (no toolbar) allowed default program scan and default settings, and problem gone.
    Thanks for the Feedback.Glad problem gone.

    Have a Happy New Year

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