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Thread: Accessing hard disks

  1. #1
    norma Guest

    Default Accessing hard disks

    Why does Zone Alarm (zlclient.exe) continuously access all of my hard disks in turn? This started with the newest update, a few days ago.

  2. #2
    garywa Guest

    Default Re: Accessing hard disks

    Hi. You may want to try the solution discussed in this topic and the topic that it, in turn, references:

    http://forums.zonealarm.com/showthread.php?t=72632

    The zlclient.exe processes on my my 2 WinXP PCs generate very little disk access and CPU usage since making this change.

  3. #3
    sebse Guest

    Default Re: Constant Disk Access - Zonealarm accesses my hard drive every second

    Hi Curtis,

    I've got the same problem.

    I have the ZoneAlarm Version 9.1 installed on my machine. Every second it accesses my hard drive. It seems it does not slow down the system, but the noice it is creating really bothers me.

    If I shut down Zonealarm the problem no longer exists. But that's no solution.

    I've never had this problem with earlier Versions of ZoneAlarm, installed on the same machine.

    I anyone has got any idea how to solve this problem, I would apprechiate your help!

    Thanks!

  4. #4
    sebse Guest

    Red face Re: Accessing hard disks

    Hi,

    thanks for your link, but the solution proposed did not solve my problem.
    I set debug to "off" but ZA keeps accessing the hard disk EVERY SECOND! Why?
    This makes me mad...

  5. #5
    garywa Guest

    Default Re: Accessing hard disks

    I'm not sure what you are using to determine disk access, or what your definition of "continuously" is, but on both my WinXP SP3 PCs, some level of HDD I/O activity is normal.

    In this Task Manager screenshot, two ZA processes (vsmon.exe & zlclient.exe) show disk I/O activity. This results in near 0% CPU usage. Without being in front of your PC, its hard for us to visualize exactly what you are seeing that you describe as "continuously."


  6. #6
    Sky Soldiers Guest

    Default Re: Accessing hard disks

    Quote Originally Posted by sebse View Post
    Hi,

    thanks for your link, but the solution proposed did not solve my problem.
    I set debug to "off" but ZA keeps accessing the hard disk EVERY SECOND! Why?
    This makes me mad...
    By default, alerts generated by ZoneAlarm security software are logged in the file, ZAlog.txt.

    C:\Windows\Internet Logs\ZAlog.txt

    The ZAlog.txt file and all archived log files are stored in the same directory.

    This is just a suggestion.You could check your ZALog.txt file for a clue.

    How do I read the ZoneAlarm log files at this links :

    http://zonealarm.donhoover.net/logfile.html

    http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-2833265223022844598/view_question!PAGETYPE?sc=16&sf=101133&documentid= 347222&action=view

    Have no other suggestions to address your issue unless other users might want to provide input.

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day
    Last edited by Sky Soldiers; January 10th, 2010 at 09:15 AM. Reason: added links

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,848

    Default Re: Accessing hard disks

    Quote Originally Posted by sebse View Post
    Hi,

    thanks for your link, but the solution proposed did not solve my problem.
    I set debug to "off" but ZA keeps accessing the hard disk EVERY SECOND! Why?
    This makes me mad...

    I agree with Senior member Garywa, my Task manager on both my WinXP SP3 Computer with ZASS 9.1 and my Vista SP2 with ZA Extreme Security 9.1 are very similar to Garywa example..

    1.) if the Turning off "Debug" did not slow down the continuous HD access, then this usually indicate that A.) you may have some other security Programs that is Constantly Conflicting with Zone Alarm, or B.) Some other Program (Possibly a Mal-ware or Trojan infection) that is constantly trying to Access the Internet, which would Cause Zone Alarm to Validate this Activity..

    2.) here is a Recommended Procedure for making sure that your computer has not been infected in some way..

    NOTE: the steps below works only if you are on the latest versions of ZA (7.0.470.000 or later). If you are not, please update.
    Try to perform a full Antivirus/Anticipate scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;
    2. Set ZA Antivirus/anticipate to "Ultra Deep Scan" under the advanced options of the ZA anti-virus/anti-spyware tab (scan modes);
    3. Reboot in SAFE MODE WITH NETWORKING;
    4. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal
    7. Enable System restore

    How to start in SAFE MODE WITH NETWORKING
    How to disable windows SYSTEM RESTORE

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running

    B. Use the superantispyware on-line cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running

    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer
    Last edited by GeorgeV; January 10th, 2010 at 10:35 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


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