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Thread: Anti virus wont update

  1. #1
    moffy Guest

    Default Anti virus wont update

    All of a sudden Anti Virus wont update. Spyware does, but I have tried for 4 days,now and still the same error message....Comes up with.. "task encountered an error"

    I have zone alarm loaded on two hard drives and they both wont update.
    I have been using and updating regularly for about three years now with no problems.

    I thought when you bought Zone alarm, it was for life, so I'm hoping it nothing to do with renewing a subscription.

    Does anyone have any ideas please.
    Thanks for being there.
    Moffy

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
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    17,290

    Default Re: Anti virus wont update

    Quote Originally Posted by moffy View Post
    I thought when you bought Zone alarm, it was for life, so I'm hoping it nothing to do with renewing a subscription.
    Moffy
    Hi!
    Not sure what license you have but there is no life subscription. Only pirated keys can last forever (up to when they are black listed) the rest is 1 or 2 years. You are, most probably, running an old ZA version. There is no anymore separate antivirus and antispyware. It has been unified in version 9.

    If you have a valid license you are entitled to contact, free of charge, the ZA technical support at the link in my signature.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    moffy Guest

    Default Re: Anti virus wont update

    Thanks fax, I used the tech boys and they told me to download version 9 ( I am on 7 ) so we will see if that fixes the problem.
    Regards
    Moffy

  4. #4
    findley Guest

    Default Re: Anti virus wont update

    Quote Originally Posted by moffy View Post
    Thanks fax, I used the tech boys and they told me to download version 9 ( I am on 7 ) so we will see if that fixes the problem.
    Regards
    Moffy
    moffy
    Here is a link to the za removal tool if you need it
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Findley

  5. #5
    Join Date
    Nov 2004
    Location
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    Posts
    17,290

    Default Re: Anti virus wont update

    Quote Originally Posted by moffy View Post
    Thanks fax, I used the tech boys and they told me to download version 9 ( I am on 7 ) so we will see if that fixes the problem.
    Regards
    Moffy
    Ok! Unless you have other non ZA related problems you will be OK with version 9.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    moffy Guest

    Default Re: Anti virus wont update

    Oh geez !what a mess. this has gone from bad to worse!! tech told me to change to v9 which I did but licence key wouldnt work. Got on to cust service they gave me a long list of stuff to do which didnt work . So I cleaned 9 off and put 7 back on ( just to keep me going ) and now that wont let me connect to the internet. So I'm typing this with zone alarm switched off....V bad
    Anyone know what I 'm going to do??
    Urgent please
    Thanks Moffy

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Anti virus wont update

    Sorry, but you have to go back to support and explain that what they have suggested does not work. Its the only way to get the issue fixed. We are all users here.

    Support is open during the week.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    moffy Guest

    Default Re: Anti virus wont update

    ok Fax thanks for your input

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Anti virus wont update

    You're welcome

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    moffy Guest

    Default Re: Anti virus wont update

    To just get me covered I am using free trial of v9.for now which looks very different to v7!! But where has cache cleaner and cookie control gone??. Am I just not seeing it, or is it not on v9. could anyone tell me please
    Thanks Moffy

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