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Thread: ZoneAlarm Extreme anti-virus/anti-spyware signature file update fails?

  1. #1
    osirisxii Guest

    Default ZoneAlarm Extreme anti-virus/anti-spyware signature file update fails?

    I have a properly licensed version of ZoneAlarm Extreme Security that may be having a problem updating its anti-virus/anti-spyware signatures.

    When I check for updates through the ZoneAlarm interface, the normal pop-ups aobut contacting the ZA server for updates appear. Upon completion, the status message shows:
    Anti-virus/anti-spyware:
    Downloaded an update
    System:
    Up to date

    Despite rebooting and rerunning the update repeatedly, I never see a message that the AV/AS update has been installed or that the AV/AS signatures are up to date.


    Overview - Product Info displays the following:
    ZoneAlarm Extreme Security version:9.1.008.000
    TrueVector security engine version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus/Anti-spyware engine version:8.0.2.42, DAT file version:1009224416
    AntiSpam version:6.0.0.2385
    ZoneAlarm ForceField 1.5.53.4

    ============

    I saw another message in this forum posted by GeorgeV on 01/01/2010 at 06:39 AM that shows his AV/AS signature as 1009225824.
    Since that's a higher version than mine, I presume that his is newer.

    Is my DAT file current?

    If so, why doesn't the update tell me that it's "up to date"?

    If not, are there any ideas what might be blocking the update?

    If there is a problem, is there any way to fix it?

    Is there a manual procedure to download and install the AV/AS signatures outside the ZA application update option?

    Thanks.

  2. #2
    Join Date
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    Posts
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    Default Re: ZoneAlarm Extreme anti-virus/anti-spyware signature file update fails?

    Quote Originally Posted by osirisxii View Post
    I have a properly licensed version of ZoneAlarm Extreme Security that may be having a problem updating its anti-virus/anti-spyware signatures.

    If there is a problem, is there any way to fix it?

    Thanks.
    Your settings could be corrupt try to Reset.

    This Information Applies to

    ZoneAlarm Products version 7.0.462.000 and higher

    Summary

    I am having problems with ZoneAlarm, these problems could include:

    - Programs keep asking for access after I grant access, and check the
    remember settings.
    - A program that was working (including internet), suddenly stopped working (was not updated).
    - No matter what I do I cannot get an application to work.
    - There is a red X over the ZoneAlarm system tray icon.
    - The TrueVector service will not start.
    - I just upgraded something and the program is not working correctly.
    - When recommended by Technical Support for other issues.

    Solution

    There may be a problem with your TrueVector service. ZoneAlarm is
    dependent on its TrueVector service to function properly. You may need to
    refresh the files associated with this service, especially after a networking
    change, Windows OS change, or ZoneAlarm update.

    To repair this problem, please follow the steps below. Please note that this
    will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Do not restore old settings.You could reintroduce corruption.Accept the default settings.

    Also to confirm if it updated.In Alerts & Logs | Log Viewer, Select Anti-virus/Anti-spy, from the Alert Type drop-down list.Click on update entry.

    Look at the bottom where it says " Entry Detail "

    e.g. : Manual

    Description Anti-virus successfully received the latest dat file and/or engine updates
    Date / Time 2010-01-07 21:38:08-6:00
    Type Update
    Virus name
    Filename
    Action Update completed
    Mode Manual
    E-mail

    e.g. : Auto

    Description Anti-virus successfully received the latest dat file and/or engine updates
    Date / Time 2010-01-07 18:57:08-6:00
    Type Update
    Virus name
    Filename
    Action Update completed
    Mode Auto
    E-mail

    Have no other suggestions to address your issue unless other users might want to provide input.

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day

    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1009231104
    AntiSpam version:6.0.0.2383

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