ZoneAlarm Extreme Security 9.0.114.000, Windows XP with all the updates. After scanning about 2,500 files the scanning process stays on a file forever (at least 12 hours). The process appears to be running but never leaves the file. The file that it stays on is a DLL file. I cannot cancel the scan; it pauses for a minute or so and resumes on the same file. If I cancel and erase the ZA window, ZA disappears from the toolbar and I have to reboot to get it back. I have erased two of the programs with DLL files that grabbed the scan and the scanner just dies on a different DLL file. I have uninstalled ZA, installed AVAST, scanned, uninstalled AVAST, scanned with RootkitRevealer, erased the ZA directory, reinstalled ZA, and get the same results. As a side note, the Product Info/Tech Support link in ZA does not work. Suggestions would be welcome!