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Thread: No forcefield toolbar,no private browser

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  1. #1
    Bensaj Guest

    Default No forcefield toolbar,no private browser

    Can anyone help? My forcefield toolbar has disappeared and private browser won't open (right click icon in system tray) I use Firefox 3.5 . Do I have to re-install something? Any suggestions appreciated

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: No forcefield toolbar,no private browser

    Quote Originally Posted by Bensaj View Post
    Can anyone help? My forcefield toolbar has disappeared and private browser won't open (right click icon in system tray) I use Firefox 3.5 . Do I have to re-install something? Any suggestions appreciated
    Could you provide more relevant information so users can address your issue.Post the following :

    Detail information of issue, error messages, or screenshot if possible

    Your OS : XP SP 2-3 / Vista SP1-2 / Windows 7

    The following if laptop : Acer / Toshiba

    ZoneAlarn version and version number : ZAES / ZASS / ZAP / ZAAV / ZAFree

    ForceField version : If ( standalone )

    Overlapping Security Tools (even if disabled)

    Computer Brand

    Computer Memory

    Web Browser / Add-ons / Plugins

    Have a nice Day

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    XP SP3
    Firefox/3.5.7
    ForceField Version 1.5.053.049 (standalone)
    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1009289344
    AntiSpam version:6.0.0.2383
    Last edited by Sky Soldiers; January 8th, 2010 at 05:59 PM. Reason: added BTW, added version, support link

  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: No forcefield toolbar,no private browser

    Quote Originally Posted by Bensaj View Post
    private browser won't open (right click icon in system tray) I use Firefox 3.5 .
    There are to many variable to be considered to address your issue to be resolve at once.We'll have to troubleshoot untill a solution is obtained.

    Particularly if it's the Browser Security Toolbar.Limited ForceField without Virtualization is in play.Some users have issues and other don't using the toolbar.It's more apparent when using Firefox and limited ForceField Toolbar or Firefox and full functional ForceField.

    After careful reading your post : private browser won't open (right click icon in system tray) you're most likely using ForceField (standalone) version.I would think.

    So let's see what information you provide and will go from there.

    Browser Security Help Center at this link :

    http://download.zonealarm.com/bin/fo...tml/wwhelp.htm

    Have a nice Day
    Last edited by Sky Soldiers; January 8th, 2010 at 05:56 PM. Reason: paraphrase & added link

  4. #4
    Bensaj Guest

    Default Re: No forcefield toolbar,no private browser

    Thankyou for your reply. I have no error messages, the toolbar just does not appear when the browser opens. The private browser just does not open if selected from the shortcut menu again no message. Here is as much information as I can find: OS-XPsp2(sp3 will not load, but thats another story!). Computer Mesh desktop pc with an AMD 3800(64) 2.41GHz processor and 1.0 GB RAM. I have ZoneAlarm Extreme Security version 9.0.114.000 , My browser is Firefox version 3.5.6 . The add-ons listed are Adobe DMLversion 15.36.15, Forcefield Toolbar(not working),Java Quick Starter 1.0,Last Pass 1.64.4, Microsft.Net Framework Assistant1.1. The other security I use is Spyware Doctor which is enabled but has never caused a problem in the past. Windows firewall etc is turned off. When I first down loaded Exterme Security 2 months ago all has been well untill now. the problem could be linked to a Firefox update but I am not sure. Again any suggested course of action gratefully recieved.

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: No forcefield toolbar,no private browser

    Quote Originally Posted by Bensaj View Post
    Thankyou for your reply. I have no error messages, the toolbar just does not appear when the browser opens. The private browser just does not open if selected from the shortcut menu again no message. Here is as much information as I can find: OS-XPsp2(sp3 will not load, but thats another story!). Computer Mesh desktop pc with an AMD 3800(64) 2.41GHz processor and 1.0 GB RAM. I have ZoneAlarm Extreme Security version 9.0.114.000 , My browser is Firefox version 3.5.6 . The add-ons listed are Adobe DMLversion 15.36.15, Forcefield Toolbar(not working),Java Quick Starter 1.0,Last Pass 1.64.4, Microsft.Net Framework Assistant1.1. The other security I use is Spyware Doctor which is enabled but has never caused a problem in the past. Windows firewall etc is turned off. When I first down loaded Exterme Security 2 months ago all has been well untill now. the problem could be linked to a Firefox update but I am not sure. Again any suggested course of action gratefully recieved.
    I would suggest to you the following :

    You need to update to the current version of ZoneAlarm Extreme Security at this link :

    http://download.zonealarm.com/bin/fr...seHistory.html

    You need to update to XP SP3.Look why you need to update at this link :

    http://forums.zonealarm.com/showthread.php?t=72318

    Steps to take before you install Windows XP Service Pack 3 : http://support.microsoft.com/kb/950717

    List of fixes that are included in Windows XP Service Pack 3 : http://support.microsoft.com/kb/946480

    Most likely a corrupt profile in Firefox.I'm going to provide you with information for you to read that will help you address this issues at the following links.

    Reset Firefox / Reset when using ForceField : http://forums.zonealarm.com/showthread.php?t=69972

    Possible Firefox Issues : http://forums.zonealarm.com/showthre...901#post270901

    Update Options for Firefox when using ForceField : http://forums.zonealarm.com/showthread.php?t=72370

    Switching to short toolbar in Firefox : http://forums.zonealarm.com/showthread.php?t=72714

    Security features from different products sometimes overlap causing computer problems.They may block its correct functioning.Even if disable.When using ZoneAlarm Extreme Security, you won't need them.

    Have no other suggestions to address your issue unless other users might want to provide input.

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day

    XP SP3
    Firefox/3.5.7
    ForceField Version 1.5.053.049 (standalone)
    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1009420032
    AntiSpam version:6.0.0.2383
    Last edited by Sky Soldiers; January 10th, 2010 at 07:37 PM. Reason: added another link & typo, paraphrase

  6. #6
    Bensaj Guest

    Smile Re: No forcefield toolbar,no private browser

    Sky Soldier -Thankyou very much for all the advice. I have done what you recommended and all is working now! I have still to tackle the SP3 issue but I will follow your links ....... All the best, Bensaj

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