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Thread: Z/A Anti-virus scan

  1. #1
    myming Guest

    Default Z/A Anti-virus scan

    hello all,

    i have my a/v scan scheduled for once a day, but, while working the net i'm interrupted by z/a scan announcement three times a day.

    what's happening ?

    thank you.

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,652

    Default Re: Z/A Anti-virus scan

    Quote Originally Posted by myming View Post
    hello all,

    i have my a/v scan scheduled for once a day, but, while working the net i'm interrupted by z/a scan announcement three times a day.

    what's happening ?

    thank you.
    Are you still using ZoneAlarm Antivirus 9.1.008.000 & Windows XP Home Edition.If that's the case you could try the following :

    This Information Applies to

    ZoneAlarm Products version 7.0.462.000 and higher

    Summary

    I am having problems with ZoneAlarm, these problems could include:

    - Programs keep asking for access after I grant access, and check the
    remember settings.
    - A program that was working (including internet), suddenly stopped working (was not updated).
    - No matter what I do I cannot get an application to work.
    - There is a red X over the ZoneAlarm system tray icon.
    - The TrueVector service will not start.
    - I just upgraded something and the program is not working correctly.
    - When recommended by Technical Support for other issues.

    Solution

    There may be a problem with your TrueVector service. ZoneAlarm is
    dependent on its TrueVector service to function properly. You may need to
    refresh the files associated with this service, especially after a networking
    change, Windows OS change, or ZoneAlarm update.

    To repair this problem, please follow the steps below. Please note that this
    will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Do not restore old settings.You could reintroduce corruption.Accept the default settings.

    Have no other suggestions to address your issue unless other users might want to provide input.

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day
    Last edited by Sky Soldiers; January 10th, 2010 at 12:43 PM. Reason: typo

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Z/A Anti-virus scan

    Quote Originally Posted by myming View Post
    hello all,

    i have my a/v scan scheduled for once a day, but, while working the net i'm interrupted by z/a scan announcement three times a day.

    what's happening ?

    thank you.
    What Type and Version of ZoneAlarm?
    What Type and Service pack Update of windows?

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    *** IMPORTANT NOTE: Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit), your ZoneAlarm product and ZA version number , Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    myming Guest

    Default Re: Z/A Anti-virus scan

    windows xp (home) s/p 3

    a/v - 9.1.008.000
    a/v-a/s - 8.0.2.42

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,652

    Default Re: Z/A Anti-virus scan

    Quote Originally Posted by myming View Post
    windows xp (home) s/p 3

    a/v - 9.1.008.000
    a/v-a/s - 8.0.2.42
    myming : Another thing I want to add.

    I have Scan Schedule for Weekly scan.Normally I run it manually.So I set it to Daily this time.

    Set it to scan at 1/10/2010 4:00 PM.It finish the scan, look at the time stamp the scan finish in the Entry Detail below.

    Description Anti-virus successfully scanned file and/or system for viruses
    Date / Time 2010-01-10 16:30:40-6:00
    Type Scan
    Virus name
    Filename C:\, D:\
    Action Scan completed
    Mode Auto
    E-mail

    You can keep track of what it is doing by checking the Entry Detail.

    Have a nice Day
    Last edited by Sky Soldiers; January 10th, 2010 at 04:06 PM. Reason: typo

  6. #6
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,652

    Default Re: Z/A Anti-virus scan

    myming : When I was going to set Scan Schedule back to Weekly.I remember of a pass issue.So I ran another Scan Schedule just to be sure.

    There is a know issue already reported to Support.When you set to Scan for virues to repeat Daily.It will set the next Scan Schedule for every other day.See below.

    Next Scan: 1/12/2010 5:10 PM
    Last Scan: 1/10/2010 5:10 PM

    Have a nice Day
    Last edited by Sky Soldiers; January 10th, 2010 at 02:58 PM. Reason: typo

  7. #7
    myming Guest

    Default Re: Z/A Anti-virus scan

    thank you - i'll try it.

  8. #8
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,652

    Default Re: Z/A Anti-virus scan

    Quote Originally Posted by myming View Post
    thank you - i'll try it.
    You're welcome

    Hope this resolves your issues.If not you have the link to Support.

    Have a nice Day

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