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Thread: Win7 Professional x64 IRQL BSoD

  1. #1
    FaintSmile Guest

    Post Win7 Professional x64 IRQL BSoD

    Hello, recently I have had a string of random BSoDs and have troubleshooted enough and ran a memtest86 to find out a stick of ram had gone bad. However, the BSoDs are no longer random after removing the defiling stick of ram. Now I had been getting a continuous BSoD of IRQL GT ZERO AT SYSTEM SERVICE. So, for once, I have run my windows debugger and checked out the recent crashdump.

    Here it is:

    PROCESS_NAME: vsmon.exe

    BUGCHECK_STR: RAISED_IRQL_FAULT

    FAULTING_IP:
    +0
    00000000`73932dd9 ?? ???

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002a7e469 to fffff80002a7ef00

    STACK_TEXT:
    fffff880`06080a68 fffff800`02a7e469 : 00000000`0000004a 00000000`73932dd9 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`06080a70 fffff800`02a7e3a0 : fffff880`06080ca0 fffffa80`08860490 fffff880`06080bf8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`06080bb0 00000000`73932dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`01e5ead8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73932dd9


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!KiSystemServiceExit+245
    fffff800`02a7e3a0 4883ec50 sub rsp,50h

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt!KiSystemServiceExit+245

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemService Exit+245

    BUCKET_ID: X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemService Exit+245


    ¯¯¯¯¯¯¯¯
    Now, I am fully aware that vsmon.exe is ZAES' TrueVector service. The first step I took to try and solve this BSoD occuring, I stopped using the browser security. Most of the time I would get the crash during firefox being opened, afterall. Once again, during my normal computer usage, today, I have arrived at the same BSoD and turned off ZAES entirely.

    I value the importance of keeping my computer free of harm, however, I cannot value the program keeping my computer safe to crash my computer. Any feedback as how to make ZAES useful to my needs once again, would be most appreciated.


  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Win7 Professional x64 IRQL BSoD

    to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    We are all Users here in this ZA User Forum..

    It is Best to Report BSOD problems directly to ZA Tech Support..
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