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Thread: anti virus not running properly

  1. #1
    saltysailor Guest

    Default anti virus not running properly

    when I start computer I get a ballon that says antivirus is not running. When on click on it gets the new virus profiles. on the main page it says "anitvirus isn't properly set." with a "fix it" button. When I press the button the red warning goes away and comes back. the antivirus page shows antivirus is off and one cannot select on. if I click on "click here to update now and re-activate scanning" it initiates another profile download but doesn't fis the problem. I tried the ctrl-shift reset to no effect.

    I have been using ZA since it came out, but am now considering another product.

  2. #2
    saltysailor Guest

    Default Re: anti virus not running properly

    forgot to say, that the live chat always sems to be off when I go for help there

  3. #3
    Join Date
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    Default Re: anti virus not running properly

    Quote Originally Posted by saltysailor View Post
    forgot to say, that the live chat always sems to be off when I go for help there
    Please note that ZA staff does not monitor this board. We are all users here.
    If the ZA technical support is off line you will be offering a web form to fill in (during the week) . Please do so.

    If you are not able to access support your system is likely to block the access to the site and you may need to review, for example, your hosts file. ZA customer support is available 24/7.

    Link to technical and customer support is in my signature.

    Cheers,
    Fax

    Click here for ZA Support
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