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Thread: False positive

  1. #1
    firestormpt Guest

    Default False positive

    Hi.

    I have in my pc, PCTV from pinnacle to use with my tv card.

    Today i "wake up" my pc, and when i call pctv, the zonealarm detect Description Anti-virus successfully quarantined a virus or viruses
    Date / Time 2010-01-12 23:16:34-0:00
    Type Treat
    Virus name Packed.Win32.Krap.ai
    Filename C:\Program Files\Pinnacle\Shared Files\Filter\ColorConvert.ax
    Action Quarantined
    Mode Manual
    E-mail


    And this isn't true. without this file i can't see tv ...

    tks

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,654

    Default Re: False positive

    Quote Originally Posted by firestormpt View Post
    Hi.

    I have in my pc, PCTV from pinnacle to use with my tv card.

    Today i "wake up" my pc, and when i call pctv, the zonealarm detect Description Anti-virus successfully quarantined a virus or viruses
    Date / Time 2010-01-12 23:16:34-0:00
    Type Treat
    Virus name Packed.Win32.Krap.ai
    Filename C:\Program Files\Pinnacle\Shared Files\Filter\ColorConvert.ax
    Action Quarantined
    Mode Manual
    E-mail


    And this isn't true. without this file i can't see tv ...

    tks
    You could take a look at the Sticky: How to report antivirus/antispyware false positives by Guru Fax at this link :

    http://forums.zonealarm.com/showthread.php?t=70505

    Footnote : Also look in Help / F1 : Excluding items from virus scans

    Have no other suggestions to address your issue unless other users might want to provide input.

    ZoneAlarm provides free Technical Support with a current ZoneAlarm license.Contact Support for direct one-on-one chat / text-based communication in real time.

    Technical Support Live Chat
    Available Mon-Fri 7am-5:30pm PST
    Limited Availability Sat-Sun

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day

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