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Thread: BSOD, ZA Extreem ver9

  1. #1
    navydave89 Guest

    Default BSOD, ZA Extreem ver9

    I was on the internet downloading (trying to...) a few new ringtones from » ~~link when i got a BSOD. i ran WINDBG, here are the results: can someone please review and give me a suggestion. thanks...

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\WINDOWS\Minidump\Mini011310-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp3_gdr.090804-1435
    Machine Name:
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x80554040
    Debug session time: Wed Jan 13 21:21:54.718 2010 (GMT-6)
    System Uptime: 0 days 1:47:43.284
    Loading Kernel Symbols
    .................................................. .............
    .................................................. ..............
    .........
    Loading User Symbols
    Loading unloaded module list
    .....................................
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, 80545573, aaaea840, 0}

    Probably caused by : ntkrnlpa.exe ( nt!ExAllocatePoolWithTag+673 )

    Followup: MachineOwner
    ---------

    kd> !analyze -v
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 80545573, The address that the exception occurred at
    Arg3: aaaea840, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    nt!ExAllocatePoolWithTag+673
    80545573 897104 mov dword ptr [ecx+4],esi

    TRAP_FRAME: aaaea840 -- (.trap 0xffffffffaaaea840)
    ErrCode = 00000003
    eax=e3117a38 ebx=86ded028 ecx=009f9f9f edx=00000051 esi=86ded2d8 edi=000001ff
    eip=80545573 esp=aaaea8b4 ebp=aaaea908 iopl=0 nv up ei pl nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
    nt!ExAllocatePoolWithTag+0x673:
    80545573 897104 mov dword ptr [ecx+4],esi ds:0023:009f9fa3=00000000
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: vsmon.exe

    LAST_CONTROL_TRANSFER: from 805b581f to 80545573

    STACK_TEXT:
    aaaea908 805b581f 00000001 00000001 7153624f nt!ExAllocatePoolWithTag+0x673
    aaaea92c 805b5bd2 e2bab370 aaaea958 aaaea94c nt!ObpGetObjectSecurity+0x53
    aaaea95c 80625790 e2bab370 85f07840 00000001 nt!ObCheckObjectAccess+0x2c
    aaaea9a8 8062601a e190bb60 020011a0 00000000 nt!CmpDoOpen+0x256
    aaaeaba0 805b48f9 020011a0 00000000 85f07840 nt!CmpParseKey+0x558
    aaaeac28 805b10f3 00000030 aaaeac68 00000040 nt!ObpLookupObjectName+0x119
    aaaeac7c 8061b8b3 00000000 86dbf638 805b1c01 nt!ObOpenObjectByName+0xeb
    aaaead50 8053d648 023ff02c 00020019 023fef8c nt!NtOpenKey+0x1af
    aaaead50 7c90e514 023ff02c 00020019 023fef8c nt!KiFastCallEntry+0xf8
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    023fefcc 00000000 00000000 00000000 00000000 0x7c90e514

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!ExAllocatePoolWithTag+673
    80545573 897104 mov dword ptr [ecx+4],esi

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!ExAllocatePoolWithTag+673

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlpa.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a784394

    FAILURE_BUCKET_ID: 0x8E_nt!ExAllocatePoolWithTag+673

    BUCKET_ID: 0x8E_nt!ExAllocatePoolWithTag+673

    Followup: MachineOwner
    Last edited by fax; January 14th, 2010 at 11:06 AM. Reason: link removed

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Post Re: BSOD, ZA Extreem ver9

    Quote Originally Posted by navydave89 View Post
    I was on the internet downloading (trying to...) a few new ringtones from » ~~link when i got a BSOD. i ran WINDBG, here are the results: can someone please review and give me a suggestion. thanks...
    I have ZA Extreme 9,1.008.000 installed on Windows 7 64-Bit with no problem yet..

    I recomend that anybody with a Paid version of Zone Alarm who is experiencing a "BSOD" should contact Za Tech Support Directly, with full details of there BSOD problem and Computer Hardware configuration..

    We are All Users here in this User Forum,

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit), your ZoneAlarm product Type and ZA version number , Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Please Post back with your Progress Report..
    --------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bf200 Guest

    Default Re: BSOD, ZA Extreem ver9

    George,
    What brand and model PC do you have? Your running ZAE version 8? Did you do any tweeks or were you good to go after 1st install?
    Last edited by bf200; January 27th, 2010 at 06:54 PM.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Post Re: BSOD, ZA Extreem ver9

    Quote Originally Posted by bf200 View Post
    George,
    What brand and model PC do you have? Your running ZAE version 8? Did you do any tweeks or were you good to go after 1st install?
    Thank you for you Feedback..

    Here is the Specs on my main Computer..



    and on this Computer I'm currenly BETA Testing the latest ZAES BETA..

    ZoneAlarm Extreme Security version:9.1.061.000
    TrueVector version:9.1.061.000
    Driver version:9.1.059.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1010541664
    AntiSpam version:6.0.0.2383
    ZoneAlarm ForceField 1.5.118.0
    ZoneAlarm ForceField Spyware Scanner 1.5.53.85
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.055
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    bf200 Guest

    Default Re: BSOD, ZA Extreem ver9

    What about your Windows 7 64bit PC?

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: BSOD, ZA Extreem ver9

    Quote Originally Posted by bf200 View Post
    What about your Windows 7 64bit PC?
    Same thing..

    I have two Windows 7 Computers Running Smoothly with Za Extreme security..

    1.) Compaq Precario 32-bit AMD Athalon 2 GB windows Home Premium ZAX 9.1.008.000

    2.) acer/eMachine 64-bit Dual Core Athalon 6 GB DDR2, Windows Home Premium 64-Bit with ZA Extreme Security 9.1.061.000 BETA
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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