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Thread: Citrix App Download

  1. #1
    Richard Stockton Guest

    Default Citrix App Download

    I use Zonealarm Security Suite 9.1.008.000

    I access my work system using a citrix download via internet.
    This has always worked seamlessly.

    However after the recent Zonealarm update it now always asks if I want to continue and I cannot see how to stop this message coming up.

    Zonealarm
    File Download

    File: launch.ica
    Type: Citrix ICA Client
    From: citrix.qa-iq.com (my company website)

    I'd be very grateful if anyone can advise how I stop this message coming up

    Thanks
    Richard

  2. #2
    garywa Guest

    Default Re: Citrix App Download

    What "recent ZA update?" What OS are you running?

    What is the exact error message and what program is displaying it?

    It may prove difficult to find someone on these forums with Citrix experience, so you are going to have to go into much more detail regarding your configuration and exactly what is happening.

    We would like to try and help but its difficult with limited information and a software product that most of us have probably never seen.
    Last edited by garywa; January 16th, 2010 at 10:46 AM. Reason: Removed my dumb question

  3. #3
    Richard Stockton Guest

    Default Re: Citrix App Download

    I thought my message was clear

    the software is

    Zonealarm Security Suite 9.1.008.000

    and the message says
    >>
    Zonealarm
    File Download

    File: launch.ica
    Type: Citrix ICA Client
    From: citrix.qa-iq.com

    <<

    The last part being the website that I'm citrixed into

    I'm on XP Pro

    All I'm trying to do is avoid this message appearing every time I click into citrix to access my system.
    I understand that it is obliged to do the download but Zonealarm never interfered before.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Citrix App Download

    Quote Originally Posted by Richard Stockton View Post
    I thought my message was clear

    the software is

    Zonealarm Security Suite 9.1.008.000

    and the message says
    >>
    Zonealarm
    File Download

    File: launch.ica
    Type: Citrix ICA Client
    From: citrix.qa-iq.com
    <<

    The last part being the website that I'm citrixed into

    I'm on XP Pro

    All I'm trying to do is avoid this message appearing every time I click into citrix to access my system.
    I understand that it is obliged to do the download but Zonealarm never interfered before.

    That is Very Limited information..

    Is Win XP Pro fully Updated with MicroSoft SP3 and all Current Critical Updates?
    What about your Computer brand and configuration?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit), your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number (7.0,8.0,9.0,9.1), Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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