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Thread: Virus Update Fails to Automatically Update

  1. #1
    waschneider8232 Guest

    Default Virus Update Fails to Automatically Update

    Using Extreme suite on 3 computers. All 3 will update the virus files manually but they will not do it automatically. All settings for updating are correct - 1 computer is for every hour, 2 are for every 3 hours. They NEVER update automatically. Virus scans do however run as scheduled.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Virus Update Fails to Automatically Update

    Hi!
    could you please give more details on your setup? Otherwise other volunteers or users here will have no clue on your problem

    1. Right click the ZA icon near the clock, about, copy to clipboard, paste in a reply here
    2. When did it started?
    3. Running other security/optimazing tool? (ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.)
    4. Have you updated your ZA recently?
    5. Your OS? XP? VISTA? Windows 7?

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    waschneider8232 Guest

    Default Re: Virus Update Fails to Automatically Update

    Using Windows XP SP3

    ZoneAlarm Extreme Security version:9.0.114.000
    TrueVector version:9.0.114.000
    Driver version:9.0.114.000
    Anti-virus engine version:8.0.1.33
    Anti-virus signature DAT file version:1013262592
    AntiSpam version:6.0.0.2383
    ZoneAlarm ForceField 1.5.36.15
    ZoneAlarm ForceField Spyware Scanner 1.5.53.114
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.080

    Using Extreme suite on 3 computers. All 3 will update the virus files manually but they will not do it automatically. All settings for updating are correct - 1 computer is for every hour, 2 are for every 3 hours. Virus scan set to run 1/week. The virus data file update will not run automatically. The Virus scan will not run automatically.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Virus Update Fails to Automatically Update

    Hi!

    the easiest procedure is to update to the latest version of ZA Extreme but without keeping your current settings.

    1. Download the latest version of ZA Extreme (we are at 9.1!) here:
    http://www.zonealarm.com/zaxsdownload/
    2. Save it to desktop
    3. Run it. In one the very first screens you will be offered to keep the settings. UNcheck it. This way you will start clean.
    4. After the installation and the required reboot go to ZA antivirus/antispyware and 'Update Now', scan the system and do not restore any previous ZA settings.

    You should be ready to go!

    If you are not pressed to update you may want to wait for the next updated release scheduled for sometime during March (may be!).
    A lot of fixes and improvements (currently in beta).

    Cheers,
    Fax
    Last edited by fax; March 5th, 2010 at 08:42 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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