I've been using the free version of ZA for at least a decade, with only good things to say about it. So, when we got out new 64-bit Windows 7 machine, one of the first things I did was head to the ZA website and download it.
When I went to install it, however, my computer crashed. My machine froze and and stopped responding to the keyboard and mouse. I had to manually reboot only to login to my user account and have no internet access--presumably because ZA was running unseen and un-configured and blocking internet access. I could ping my router and I could ping a web address, but my browsers (I have Chrome, IE, and FF) would just return 404 errors. I tried reinstalling the program only to have it tell me it could not close the CURRENT version on my machine.
I then encountered a BSOD ahd an automatic reboot. From that point on, logging in merely froze my machine cold. So, I booted to safe mode and reinstalled ZA, assuming a bad installation was to blame. After success I rebooted only to have still have no internet and no evidence of ZA's presence and an eventual crash. I finally resolved the issue by booting to safe mode, uninstalling ZA from my machine, and rebooting to normality.
So, unless I can figure out a simple explanation for why this is happening, I am ready to give up. Must I disable Windows Firewall prior to installation? Could it be a conflict with my antivirus? (I am running Microsoft Security Essentials)? I'm hesitant to try another install for fear that next time it might mess up my system to the point where I have to do a clean OS install.
Any help is appreciated. Thanks.