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Thread: Sneeky ZA subscription renewal

  1. #1
    thekabuki Guest

    Default Sneeky ZA subscription renewal

    So just went through the 'process' of renewing my subscription..I see ZA is getting a bit sneeky..

    At first chose to pay via Paypal when I happened to notice the fine print saying if I chose to use paypal method that I would be enrolled in ZA's automatic renewal. If I did not want auto-renewal, I must choose a different method.

    Don't want auto-renewal, so log out of PP, log into ZA, go to pay with CC and on final page I notice not only is the opt-out for auto-renew very hidden (you have to click onto a + sign that opens a box where you then check another box to opt-out) but I also notice that there are other items listed: Zone Alarm Extended Download Service and Zone Alarm Back-Up CD, neither of which I selected and both which cost more money.

    So now I have to go back in, edit the order to remove the additional items (that I did NOT choose to begin with) and finally finish the order.

    Bordering a bit on the sleezy side if you ask me....

  2. #2
    Join Date
    Nov 2004
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    localhost
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    17,286

    Default Re: Sneeky ZA subscription renewal

    Quote Originally Posted by thekabuki View Post
    Bordering a bit on the sleezy side if you ask me....
    Please note that ZA staff does not monitor this board. We are all users here. Please contact ZA customer support directly. Link in my signature. Non product related issues are not for this board that exclusively covers user-to-user help on PRODUCT related issues.

    By the way, you made it much more complicated than it is. You do the order with Paypal, uncheck what you do not want. Pay. Log in into your ZA account in the following months and uncheck the automatic renewal. Done.

    There is nothing sneaky or sleezy. Just mind to read what you sign. This common practise for many purchase not just ZA.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Post Re: Sneeky ZA subscription renewal

    Quote Originally Posted by thekabuki View Post
    So just went through the 'process' of renewing my subscription..I see ZA is getting a bit sneeky..

    .So now I have to go back in, edit the order to remove the additional items (that I did NOT choose to begin with) and finally finish the order.

    Bordering a bit on the sleezy side if you ask me....
    Quote Originally Posted by thekabuki View Post
    So just went through the 'process' of renewing my subscription..I see ZA is getting a bit sneeky..
    I agree with Guru Fax..

    There is Nothing Sneeky about this process..
    Many other Software venders use the exact same process..

    To change your Preference Click on this Link:

    https://www.zonealarm.com/security/en-us/login.htm

    Automatic License Renewal

    Let us know which credit card to use to renew your ZoneAlarm licenses.
    To remove products from auto-renewal, select the option from dropdown list for the appropriate product.
    ProductLicense KeyRenewal Product Name: Do not auto-renew this product
    Last edited by GeorgeV; February 9th, 2010 at 11:12 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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