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Thread: How do I turn off the ZA e-mail challenge to senders?

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  1. #1
    Noel249 Guest

    Red face How do I turn off the ZA e-mail challenge to senders?

    Here's the deal: my registered ZA e-mail is my business e-mail address.

    When I buy things online, say on eBay, I'm using a home e-mail address.

    ZA is auto-sending a challenge e-mail using my business e-mail address.

    Not good. How do I turn this off?
    Last edited by GeorgeV; February 9th, 2010 at 01:28 PM.

  2. #2
    Join Date
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    Default Re: How do I turn off the ZA e-mail challenge to senders?

    Quote Originally Posted by Noel249 View Post
    Here's the deal: my registered ZA e-mail is my business e-mail address.

    When I buy things online, say on eBay, I'm using a home e-mail address.

    ZA is auto-sending a challenge e-mail using my business e-mail address.

    Not good. How do I turn this off?

    I'm Sorry, We are all User here in this User Forum, ZA Tech and Customer Support do not Monitor this user Forum, If you have a Paid Version with a License Key you may contact Support Directly free of charge,
    Please click on the support link in my signature..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit), your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number (7.0,8.0,9.0,9.1), Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
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    The 3rd Coast - South Central Texas
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    Smile Re: How do I turn off the ZA e-mail challenge to senders?

    Quote Originally Posted by Noel249 View Post
    Here's the deal: my registered ZA e-mail is my business e-mail address.

    When I buy things online, say on eBay, I'm using a home e-mail address.

    ZA is auto-sending a challenge e-mail using my business e-mail address.

    Not good. How do I turn this off?
    Ok, the "challenge e-mail" feature is already Turned OFF by Default..

    So you must have been Fooling around with the e-Mail features in order for the "challenge e-mail" feature to be activated..

    Here is how to Turn "challenge e-mail" back OFF.

    Click on "E-Mail Protection"
    Under "Junk E-Mail Filter", Click on "Advanced"

    Click on "Challenges" tab and Move the "Slider" down to "OFF"


    Please Post back with your Progress Report..
    --------------------------------------------------------
    Last edited by GeorgeV; February 11th, 2010 at 11:43 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Noel249 Guest

    Default Re: How do I turn off the ZA e-mail challenge to senders?

    Thanks - just did that. And I never set it to the middle position ... must have been part of an update.

    I'm using ZA Internet Security Suite so maybe that establishes certain defaults.

    This was enormously annoying since I'm trying to keep my professional/business e-mail entirely separate from blogs, etc. But that's the e-mail I use to register "business" software, such as this one.

    Thanks very much for following up.

    Noel

  5. #5
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    Default Re: How do I turn off the ZA e-mail challenge to senders?

    Quote Originally Posted by Noel249 View Post
    I'm using ZA Internet Security Suite so maybe that establishes certain defaults. Noel
    No, ZA never set that option. It is always OFF in all versions
    May be your ZA settings are corrupted. Ensure you are actually running the latest version. Check here.
    If not, install the latest and discard any previous settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Noel249 Guest

    Default Re: How do I turn off the ZA e-mail challenge to senders?

    You know, you both must be right. We have four licenses and I just checked my wife's PC. It was off there. So I must have been messing with it at some point, thinking I was being clever, no doubt...

    Thanks for the additional follow-up.

    best,
    Noel

  7. #7
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    Default Re: How do I turn off the ZA e-mail challenge to senders?

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
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    Default Re: How do I turn off the ZA e-mail challenge to senders?

    Quote Originally Posted by Noel249 View Post
    You know, you both must be right. We have four licenses and I just checked my wife's PC. It was off there. So I must have been messing with it at some point, thinking I was being clever, no doubt...

    Thanks for the additional follow-up.

    best,
    Noel

    Your Welcome..

    Thank you for the feedback..

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