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Thread: klif.sys bsod and i cant uninstall zonealarm

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  1. #1
    Elwynd Guest

    Default klif.sys bsod and i cant uninstall zonealarm

    Okay, so whats been happening is id be doing whatever on my laptop, and it blue screens. i use WhoCrashed to look through the mini dumps and out of the seven that are there, 6 of them are like this:

    On Wed 2/17/2010 10:18:42 AM your computer crashed
    This was likely caused by the following module: klif.sys
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0x0, 0x8, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    Dump file: C:\Windows\Minidump\Mini021710-01.dmp
    file path: C:\Windows\system32\drivers\klif.sys
    product: Kaspersky™ Anti-Virus ®
    company: Kaspersky Lab
    description: Klif Mini-Filter [fre_wlh_AMD64]


    so apparently its part of zone alarm, anything i can do to stop it?


    and another thing, i cant uninstall zonealarm for some reason. before it worked out great, but all of a sudden it started to keep me disconnected from the internet. sometimes itll work. sometimes it works fine, zonealarms on and i have a connection....then it just drops....i reset the modem and the computer and still no connection. but after turning zonealarm off itll work.
    if tryed uninstalling it several times, used the uninstall programe, used Ccleaner, even deleted everything manually, and zone alarm is gone. but then its impossible to connect to the internet. even with when it was wired to the modem, nothing worked at all. but if i was to say...double click on the zone install thing poof, internet connection. im at a loss here, can someone please help me? is there a way to fix this without reformatting?
    thank you

  2. #2
    Join Date
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    Default Re: klif.sys bsod and i cant uninstall zonealarm

    Hi!
    version of ZA? 7,8,9? ZA Extreme?

    This are typical error when you have too much hooking on the Operating System kernel. This is common if you are running other security tools or if you are infected by malware (e.g. rootkits).

    To remove ZA try the ZA removal tool:
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    After the download to run it (If you are on vista or windows 7) right click on it and choose run as administrator.

    Hope this helps

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Elwynd Guest

    Default Re: klif.sys bsod and i cant uninstall zonealarm

    right, i thought i forgot something important it was extreme version 9.1.008.000
    and i have windows vista

    but ill try that=3 thanks=3
    Last edited by Elwynd; February 17th, 2010 at 03:45 AM.

  4. #4
    Join Date
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    Default Re: klif.sys bsod and i cant uninstall zonealarm

    Ok! Well.. to troubleshoot potential issues with ZA ensure you are not running any other security application. You can check/remove with this: http://www.appremover.com/

    Then check your system for malware and rootkits. I would recommend MBAM and Hitman PRO. Links HERE.

    Finally if you are on ZA extreme try the latest beta. Its very stable and fixes a lot of potential issues. www.zonealarm.com/beta

    If there are no other hardware related issues you should be OK!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Elwynd Guest

    Default Re: klif.sys bsod and i cant uninstall zonealarm

    kk=3 thank you, i will try that=3

    but i just want to make sure, klif.sys IS part of zonealarm, right?

    and if it is, C:\Windows\system32\drivers\klif.sys should be the right place right? although i do remember see in something about it where if, well actually heres the link, i think it was posted a while ago and was for windows XP, but still.... http://www.file.net/process/klif.sys.html
    Last edited by Elwynd; February 17th, 2010 at 12:45 PM.

  6. #6
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    Default Re: klif.sys bsod and i cant uninstall zonealarm

    Quote Originally Posted by elwynd View Post
    but i just want to make sure, klif.sys is part of zonealarm, right?
    yes.......

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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