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Thread: can't access liveperson.net / ZA Knowledge Base

  1. #1
    tcloud Guest

    Smile can't access liveperson.net / ZA Knowledge Base

    I can't access the ZA Knowledge Base:
    http://server.iad.liveperson.net/hc/..._page!PAGETYPE

    ... can't even access http://liveperson.net/

    Get "Unable to connect" error in both Firefox and in IE

    I'm running

    ZAES - 9.1.008
    FF 3.5.8
    XP Pro SP3

    I also shut down ZA to see if that was the problem and still couldn't connect.

    Any ideas as to what is wrong?

    thanks,
    Tom

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: can't access liveperson.net / ZA Knowledge Base

    I just Clicked on www.zonealarm.com (with IE8)
    clicked on the Support Tab and clicked on the Knowledgebase link

    http://server.iad.liveperson.net/hc/..._page!PAGETYPE

    and connected to the Support Center Knowledgebase page ok..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    tcloud Guest

    Default Re: can't access liveperson.net / ZA Knowledge Base

    I'm glad it works for you -- but it still doesn't work for me.

    I finally was able to access liveperson.net .. turns out I have to enter a "www" in front of their domain name:

    http://liveperson.net/ -- doesn't work for me
    http:www.liveperson.net/ -- works okay

    Once again -- I would like to be able to access the ZA Knowledge Base.

    thanks,
    Tom
    Last edited by tcloud; February 19th, 2010 at 11:43 AM.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: can't access liveperson.net / ZA Knowledge Base

    Quote Originally Posted by tcloud View Post
    I'm glad it works for you -- but it still doesn't work for me.

    I finally was able to access liveperson.net .. turns out I have to enter a "www" in front of their domain name:

    http://liveperson.net/ -- doesn't work for me
    http:www.liveperson.net/ -- works okay

    Once again -- I would like to be able to access the ZA Knowledge Base.

    thanks,
    Tom

    Simply add www. to the knowledgebase link..

    http://www.server.iad.liveperson.net..._page!PAGETYPE

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: can't access liveperson.net / ZA Knowledge Base

    [QUOTE=GeorgeV;275702]Simply add www. to the knowledgebase link..

    http://server.iad.liveperson.net/hc/..._page!PAGETYPE[/QUOTE]
    or maybe your ISP has blacklisted the link above?

    my ISP does recognise the http://server.iad.liveperson.net/hc/..._page!PAGETYPE

    link, but does not recognise: http://www.server.iad.liveperson.net/hc/..._page!PAGETYPE
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    tcloud Guest

    Default Re: can't access liveperson.net / ZA Knowledge Base

    I figured it out -- it was in my HOSTS file (liveperson.net is listed (by some security firms) as a tracking site)

    thanks,
    Tom

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: [ReSolved] can't access liveperson.net / ZA Knowledge Base

    Your Welcome..

    Thank you for your Feedback..

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