Results 1 to 2 of 2

Thread: Can't access Technical Support OR Renew AND Anti-Virus NOT Updating ~ * PLEASE HELP *

Threaded View

  1. #1
    englishrose Guest

    Exclamation Can't access Technical Support OR Renew AND Anti-Virus NOT Updating ~ * PLEASE HELP *

    Hi, everyone ~ Hope you gurus out there can help me with 3 urgent problems:

    1. Get a message via ZoneAlarm (appears when send to tray is selected) icon in lower right hand corner of desktop = "Your anti-virus needs an update. click Check for Updates"

    Also get an error message: "Your Anti-Virus needs a signature code" ???

    I do that, and the anti-virus / spyware download begins, and then consistently times out at appx. 48% with an error message which reads:

    2. Tried going to the Product Info screen (under Overview) & clicking on:
    For technical support click here. Firefox opened with the URL:
    http://redirect.zonealarm.com/redire...xite0utp3ssi00 BUT NO DATA APPEARED ON THE PAGE and I cannot connect with Technical Support.

    3. From the same screen (as above) tried clicking on the Renew button. Firefox opened with the URL:
    http://redirect.zonealarm.com/redire...xite0utp3ssi00. SAME PROBLEM AS ABOVE, and NO renewal option visible. Just a blank white page.

    Am running ZoneAlarm Extreme Security Version 9.1.008.000
    True Vector security engine vers 9.1.008.000
    Driver Vers 9.1.008.000
    AntiVirus/Anti Syware engine version 8.0.2.42, DAT file version 993960192
    Anti Spam vers 6.0.0.2383
    ZoneAlarm ForceField 1.5.53.4

    Operating System: Windows XP Home Edition

    No other anti-virus software installed

    ~ Would REALLY appreciate some help with it all ~
    Thanks so much ~ englishrose x
    Last edited by englishrose; February 19th, 2010 at 11:18 PM.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Anti-virus and anti-spyware error when updating
    By shari in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 3
    Last Post: February 15th, 2009, 08:03 AM
  2. ZASS anti-virus and anti-spyware not updating=SOLVED
    By qbixqbix in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 0
    Last Post: April 24th, 2008, 04:33 AM
  3. Re: Error when updating ZA Anti-Virus and ZA Anti-Spyware - Possible Solution
    By SlyFox in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: November 8th, 2007, 08:20 AM
  4. [Help Request] Problem Updating Anti-Virus on 7.1 (Anti-Spam Update Works)
    By sjw in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: October 1st, 2007, 08:57 AM
  5. Replies: 3
    Last Post: March 12th, 2006, 06:30 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •