Please, please can someone help??

I have Zonealarm Extreme Security - purchased on January 26th 2010.
I run it on my laptop which has Vista home basic.
I have spent the whole of this evening chatting to ZA technical support, following their instructions and had no success.
I dont claim to be a computer brain but the instructions they gave were easy to follow: I did a clean uninstall following the link they gave. Then I did an uninstall via system 32 etc.

One thing I have noticed though is when I downloaded ZA the icon on my desktop also has a small coat of arms which I think might have something to do with Windows - Do you think this is what is causing trouble to my Zone alarm.

I am getting really frustrated with it. I have no protection on my computer which is worrying

Hope someone can help