We have ZA Security Suite version 7.0.483.000 and have virus/spyware definitions updated automatically.
The subject trojan or virus was detected by ZA during yesterday's regular weekly scan of our laptop. This was not found on our 2 desktop PCs. The actual scan results reported two files, one file ZA indicated it would delete upon reboot and the second file ZA indicated it would rename upon reboot. I only remember that one of the files was named "Packed.Win32.Krap.ai". I agreed to the reboot.
After rebooting, the laptop Windows boot screen and login screen appeared as usual. However, the desktop was empty (with wallpaper but without icons) for approxiamtely 5 minutes before the icons, clock, shortcuts, Start button, etc. appeared. ZA did not load during bootup and I could not load it manually. The laptop connects to our home network, but it can not connect to the internet.
Before allowing ZA to proceed with the file deletions/renaming, I saw on Kasperky's website that "Packed.Win32.Krap.ai" is on their December 2009 internet malware top twenty list. However after allowing ZA to proceed, I saw a thread on this ZA forum dated 2/28/10 indicating that a ZA scan reported "Packed.Win32.Krap.ai" as a false postive.
Any help on how I can get the laptop back to were it should be (normal boot time, ZA loaded and internet accessable) will be greatly appreciated.