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Thread: [SOLVED] Unable to access sites with ZA Extreme -> Removed other security tools

  1. #1
    Shirl Guest

    Default [SOLVED] Unable to access sites with ZA Extreme -> Removed other security tools

    I have 3 websites that I can't get into on IE, FireFox, GoogleChrome, or Opera. Says: The server at my***forum.com taking too long to respond. 3 weeks ago I was able to get into this site and the other 2.

    I'm using XP Professional
    Version 2002
    Service Pack 3

    Can anyone please help me un-block these 3 websites, I would greatly appreciate all help I can receive.

    Thank You Loads,
    Shirl
    Last edited by fax; March 2nd, 2010 at 09:53 PM. Reason: no direct link to commercial sites. Sorry

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Shirl;

    What version number of ZA Extreme Security? (8.0, 9.0, 9.1?)

    Is Win XP Pro Fully updated with Current latest Service Pack 3 plus 70+ additional Micosoft updates?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed. that may be blocking or conflicting with your access to web-sites?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Shirl Guest

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Quote Originally Posted by GeorgeV View Post
    Shirl;

    What version number of ZA Extreme Security? (8.0, 9.0, 9.1?)

    Is Win XP Pro Fully updated with Current latest Service Pack 3 plus 70+ additional Micosoft updates?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed. that may be blocking or conflicting with your access to web-sites?
    Hi GeorgeV, Here's the info below and thank you very much for responding to my problem.

    ZoneAlarm Version: 9.1.008.000
    True Vector engine version: 9.1.008.000
    Driver Version: 9.1.008.000
    HP Pavilion DeskTop
    AMD Athlon (tm) 64x2 Dual Core processor 4200+
    2.19 GHz 2.00GB of Ram

    Windows Security -Disabled
    Windows says it if up to date, but I don't know about the other 70+ Microsoft update....? I checked and it's on Automatic Updates.

    Seems to have started when I upgraded ZoneAlarm to Extreme Security. Been using ZA for 5 years now and no problem that I couldn't fix.

    Shirl
    Last edited by Shirl; March 1st, 2010 at 10:14 AM.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Hi!
    that site is not responding even here. So, I guess its a website problem not a ZA problem.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Shirl Guest

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Quote Originally Posted by fax View Post
    Hi!
    that site is not responding even here. So, I guess its a website problem not a ZA problem.

    Fax
    Well all my friends and even the Comcast.net tech can get into that website with no problem.
    I have not been able to get in for over 3 weeks now and 6 days for the other 2 websites.
    All other sites work just fine in all browers... IE, Firefox, googlechrome, Oprea.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Which sites? The one originally posted is not reachable here...
    Right click the ZA icon near the clock --> click on ABOUT --> Copy to clipboard --> paste the information in a reply here

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Quote Originally Posted by Shirl View Post
    Well all my friends and even the Comcast.net tech can get into that website with no problem.
    I have not been able to get in for over 3 weeks now and 6 days for the other 2 websites.
    All other sites work just fine in all browers... IE, Firefox, googlechrome, Oprea.

    Right click on the ZA Tray icon..
    Click on Shutdown ZoneAlarm..

    Wait a minutefor the Tray icon to disapear and windows to display an Icon that the Firewall has shutdown..
    then try accessing your three Web-sites..
    If your still having a problem, then it is not Zone Alarm..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Shirl Guest

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Quote Originally Posted by fax View Post
    Which sites? The one originally posted is not reachable here...
    Right click the ZA icon near the clock --> click on ABOUT --> Copy to clipboard --> paste the information in a reply here

    Fax
    ZoneAlarm Extreme Security version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1013007520
    AntiSpam version:6.0.0.2383
    ZoneAlarm ForceField 1.5.53.4
    ZoneAlarm ForceField Spyware Scanner 1.5.53.110
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.080

  9. #9
    Shirl Guest

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    Quote Originally Posted by GeorgeV View Post
    Right click on the ZA Tray icon..
    Click on Shutdown ZoneAlarm..

    Wait a minutefor the Tray icon to disapear and windows to display an Icon that the Firewall has shutdown..
    then try accessing your three Web-sites..
    If your still having a problem, then it is not Zone Alarm..
    Hi GeorgeV... I have done that before but did it again as you recommended above.
    The 3 sites won't load but all other sites load fine. There is nothing else in the computer that would block websites. It's got to be either in my firewall or somewhere in ZA. Everything else is running fine and fast.
    I don't know where else to check.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Unable to access certain sites with ZoneAlarm Security Suite Extreme

    As George suggested: Right Click the ZA icon near the clock --> Select "Shutdown ZoneAlarm Extreme....".
    Now try the sites. Do they work? If not, its not ZA.

    You could check in the hosts file if they are present there.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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