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Thread: Zone Alarm Extreme Security won't run automatically at startup

  1. #1
    llarry58 Guest

    Default Zone Alarm Extreme Security won't run automatically at startup

    Hello,

    I have just downloaded a trial version of Zone Alarm Extreme Security onto my Toshiba laptop (L355-S7902). The download was fine but everytime I boot up my laptop I get a message saying that some programs did not start up. Turns out that Zone Alarm Extreme Security is one of them. I can click on the icon and start it that way but it shouldn't come down to this. My OS is Windows Vista; I have another computer with a Windows Vista OS (and Zone Alarm Extreme Security trial version installed) and everything works normally...its boots up at startup.

    When I go into Windows Defender and click on <Tools>, <Options> I look down the list and see Zone Alarm Client with a classification of "Not Yet Classified". I've been trying to find a way to change that setting but have not been successful.

    Any ideas on how to solve this problem would be greatly appreciated.

    Thanks

    Larry L.
    Last edited by llarry58; March 6th, 2010 at 09:28 PM. Reason: forgot to insert something

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zone Alarm Extreme Security won't run automatically at startup

    Hi!
    have you checked you don't have a problems with the "Atheros Wi-Fi Protected Setup software"? + Other potential issues. See here:
    http://forums.zonealarm.com/showpost...11&postcount=2

    Otherwise proceed with a full removal, cleaning, malware checking and reinstalling as detailed below.

    ---------

    First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:

    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder
    17.) Double Click the Checkpoint Folder
    18.) Right click on ZAForceField folder, click Delete, and choose Yes

    19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them

    21.) Empty your recycle bin.
    22.) Restart the computer.

    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    24.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    http://forums.zonealarm.com/showthread.php?t=70448

    26). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    27). Re-download the ZAX installer
    http://download.zonealarm.com/bin/fr...SPSetup_en.exe

    28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax
    Last edited by fax; March 7th, 2010 at 12:14 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    llarry58 Guest

    Default Re: Zone Alarm Extreme Security won't run automatically at startup

    Thanks Guru,

    I'll see what happens.

    Larry

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zone Alarm Extreme Security won't run automatically at startup

    The first link provides you with several solutions and workaround, try them all.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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