Results 1 to 6 of 6

Thread: Trojans undetected

  1. #1
    jasebri Guest

    Default Trojans undetected

    Runing Windows Vista
    ZoneAlarm Extreme Security versión:9.1.037.000
    Versión de TrueVector:9.1.037.000
    Versión del controlador:9.1.037.000
    Versión de motor antivirus 8.0.2.42
    Versión de archivo DAT de firma de antivirus 1014275840
    Versión de AntiSpam 6.0.0.2383
    ZoneAlarm ForceField 1.5.53.29
    ZoneAlarm ForceField Spyware Scanner 1.5.53.114
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Base de datos de sitios con programas espía 04.080


    I run deep antivirus scan in safe mode, but ZoneAlarm is unable to locate or clean the Trojans found with ActiveScan:

    ;************************************************* ************************************************** ************************************************** ******************************
    ANALYSIS: 2010-03-20 21:50:52
    PROTECTIONS: 1
    MALWARE: 15
    SUSPECTS: 0
    ;************************************************* ************************************************** ************************************************** ******************************
    PROTECTIONS
    Description Version Active Updated
    ;================================================= ================================================== ================================================== ==============================
    ZoneAlarm Extreme Security Antivirus Yes Yes
    ;================================================= ================================================== ================================================== ==============================
    MALWARE
    Id Description Type Active Severity Disinfectable Disinfected Location
    ;================================================= ================================================== ================================================== ==============================
    (...)

    03074964 Trj/CI.A Virus/Trojan No 0 Yes No d:\herramientas\herramientas dvd divx etc\dosdvd en uno\dvd remake pro 3.6.3.exe
    03074964 Trj/CI.A Virus/Trojan No 0 No No d:\herramientas\herramientas dvd divx etc\dosdvd en uno\dvd_remake_pro_3.6.3.rar[dvd remake pro 3.6.3.exe]
    05188952 Generic Trojan Virus/Trojan No 0 Yes No c:\windows\system32\microsoft\1.exe
    ;================================================= ================================================== ================================================== ==============================
    SUSPECTS
    Sent Location
    ;================================================= ================================================== ================================================== ==============================
    ;================================================= ================================================== ================================================== ==============================
    VULNERABILITIES
    Id Severity Description
    ;================================================= ================================================== ================================================== ==============================
    ;================================================= ================================================== ================================================== ==============================

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Post Re: Trojans undetected

    "jasebri; Runing Windows Vista
    ZoneAlarm Extreme Security versión:9.1.037.000"

    ---------------------------------------------------
    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    The Current available (English) version of ZA Extreme is Version 9.1.008.000

    -You should contact ZA Live Chat Tech Support Directly on Monday when they are Online..

    Click Support link in my Signature..

    However, To Remove Mailware you can try this..

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Ultra Deep Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can chnage the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jasebri Guest

    Default Re: Trojans undetected

    Quote Originally Posted by jasebri View Post
    I run deep antivirus scan in safe mode, but ZoneAlarm is unable to locate or clean the Trojans found with ActiveScan:
    I did a deep scan in safe mode. ZoneAlarm was unable to detect it.

    MBAM was unable to detect it.

    A-Squared has detected it: Backdoor.IRC.BlackCode.c!IK

    Seems it's time to change my antivirus software.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Trojans undetected

    No security product can cover 100% of the threat out there. However with a correct setup and good education you can avoid most of the potential issues.

    Check you are not running vulnerable software, here. Be sure you are running the latest version of the ZA Security. Latest versions are published here. Every new version add new feature against latest threats. Then set ZA antivirus update frequency to lowest level (30 minutes). Just few minutes can make the difference between been infected and been protected

    Ensure the ZA program control is the to MAX. Always mind about ZA popup windows warning you about suspicious behavior. Don't just allow everything without reading. If you have ZA Extreme, turn ON forcefield virtualization.

    Do not overlap security tool one over the other. It is likely to cause conflicts behind the scene with application fighting for resources and blocking each other. End result less security and difficulties in case of infections. Remove any other security tool you have installed to the exception of the free tools suggested here.

    Finally, if you encounter new non recognized viruses please send it in a password protected zip to newvirus at kaspersky dot com. Subject: virus. Include password in the e-mail.

    Cheers,
    Fax
    P.S. Further offtopic posts will be removed without notice.
    Two malware mentioned are false positives and one is not active! ZA Extreme did is job

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jasebri Guest

    Default Re: Trojans undetected

    Thank you for your kind attention.

    I try to follow your instructions but my ZA Extreme software says it's 9.1.037.000 version even after clicking "upgrade" while your posts says latest version is 9.1.008.000 (???). So that is impossible as if I don't misunderstand, my version is newer (??). May it be that spanish version is a different number? How can I check it?

    Thank you again

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Trojans undetected

    Quote Originally Posted by jasebri View Post
    ZA Extreme software says it's 9.1.037.000
    Thank you again
    Yes, localised versions have different numbers. You have to check via your support options.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Undetected Virus!
    By fax in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 0
    Last Post: October 29th, 2008, 09:10 AM
  2. ?undetected worm?
    By fredcoe in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: October 21st, 2008, 04:10 AM
  3. Undetected Trojan?
    By fax in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 0
    Last Post: April 7th, 2008, 09:10 AM
  4. Undetected Trojan?
    By fax in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 0
    Last Post: April 7th, 2008, 09:10 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •