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Thread: Blocking sync with smartphone

  1. #1
    bobbyinpa Guest

    Unhappy Blocking sync with smartphone

    Running windows 7 UYltimate 64 bit, fresh Zonealarm extreme. Windows Mobile Device Center worked before Zonealarm was installed and now there is no connection and unable to sync. I have selected trusted network for the smartphone connection and I have ensure all MS Mobile connections have supertrust setting. If I turn off ZoneAlarm, my phone is recognized and it syncs fine. Zonealarms web site does not have anything to assist me and the free chat did not help either. I was told to shut down Zonealarm to sync which works but puts my system at risk. I hope there are a few Zonies out there who can show me how to fix this issue. Thanks for any suggestions

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Blocking sync with smartphone

    Sorry we are all users here.

    You have to keep contacting the ZA official technical support at the link in my signature and report that what they have suggested do not work. Its the only way to properly troubleshoot the issue or escalate it to development if not resolved.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bobbyinpa Guest

    Unhappy Re: Blocking sync with smartphone

    I have contacted support over 4 times and every time they ask me to try something else, only to be told they can offer no other solutions or tips. I guess this is the end of the line for my using ZoneAlarm. Thanks to all who contacted me with their tips. ~~snip~~
    Last edited by fax; May 9th, 2010 at 11:13 AM. Reason: product/company disparage - against forum rules -

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Blocking sync with smartphone

    Sorry, again little use to post here, we can't help... we are just users trying to help each other on common ZA product issues. If everything has failed then ask for a refund. I am closing this thread since we have already said all that could be said.

    Do not hesitate to post a new thread for any other ZA product related issue.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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