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Thread: Truevector service encountered problem

  1. #1
    gvittman Guest

    Default Truevector service encountered problem

    Since a couple of weeks I keep getting the message that Truevector service encountered a problem and has to shut down. I am using the latest version of ZA Firewall pro, under Win XP Pro.
    I am not sure but I have a feeling that the problem might be related to one of the last updates for Firefox. In combination with this Truevector issue, I have continuously problems with FF locking up, only solution being to reboot the PC.
    I wonder if other have seen this problem, and I would appreciate very much if someone could offer a solution.

  2. #2
    gvittman Guest

    Default Re: Truevector service encountered problem

    No answers? I am surprised. The internet is full with posts of people running into this problem. There must be a solution.

  3. #3
    Join Date
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    Smile Re: Truevector service encountered problem

    Quote Originally Posted by gvittman View Post
    No answers? I am surprised. The internet is full with posts of people running into this problem. There must be a solution.

    I'm sorry, Tech Support and Customer Service do not Monitor this user forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It seems from the three different problems that you have posted, that you may have more Wrong with your Computer, than just Zone Alarm?

    1.) True Vector errors are usually caused by Conflicts with other Security Software Blocvking or Compeating with ZoneAlarm for the same computer Resouces..


    *** NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spyspweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, some Anti-spyware, Registry Guard or locking tools, etc...

    2.) Or Malware Infection..

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Ultra Deep Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore
    Last edited by GeorgeV; March 19th, 2010 at 06:48 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    gvittman Guest

    Default Re: Truevector service encountered problem

    Thanks. I have to exclude malware, as I do a regular scan with Spysweeper, which however is never activated at the same time as ZA.
    For AV I run Eset NOD32. Are there any known conflicts between ZA and NOD32?

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