I am a regular Zone Alarm customer based in India; I have been using Zone Alarm security software for the last 4 years. A few weeks back I purchased ZAES with DataLock, I instilled it in my laptop and I have not had any problems since. Over the weekend I downloaded and installed the same in my wife's netbook running on Windows 7 Starter. After I installed it I restarted the computer only to get the following message: “Full Hard-drive Encryption”! Beyond this nothing else is happening as a result I have not been able to access the hard-drive at all and I am not getting an option to type in the username and password. Please advice on what I should do?