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Thread: DataLock has locked me out!!!

  1. #1
    Zimbony Guest

    Wink DataLock has locked me out!!!

    I am a regular Zone Alarm customer based in India; I have been using Zone Alarm security software for the last 4 years. A few weeks back I purchased ZAES with DataLock, I instilled it in my laptop and I have not had any problems since. Over the weekend I downloaded and installed the same in my wife's netbook running on Windows 7 Starter. After I installed it I restarted the computer only to get the following message: “Full Hard-drive Encryption”! Beyond this nothing else is happening as a result I have not been able to access the hard-drive at all and I am not getting an option to type in the username and password. Please advice on what I should do?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: DataLock has locked me out!!!

    Hi!
    if you do not get feedback from other users here please contact the ZA technical support at the link in my signature.
    Best to contact them when they are onlline so they can help you on the spot.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Zimbony Guest

    Default Re: DataLock has locked me out!!!

    Thanks Fax!! I got an email from the ZA Technical Support, I am working on resolving the problm!! Thanks a lot!!

  4. #4
    Join Date
    Mar 2008
    Location
    spartanburg county SC
    Posts
    129

    Default Re: DataLock has locked me out!!!

    apparently the full disk encryption does not work with netbooks
    they need to put this in the requirements "laptops only"
    thanks robdog
    (c)robdog 2010 (picture & SN)
    (please note) As users we can't give others help unless we get full details of the problem that you are having

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Post Re: DataLock has locked me out!!!

    When Hard Drive Encryption is activated :

    Hard Drive Encryption only runs on laptops.
    Hard Drive Encryption supports up to six hard disks, which together can have a maximum total of 12 encrypted volumes.

    Partition resizing or repartitioning not supported
    Do not change partition size or repartition your disk when Disk Encryption is installed. This is not supported and may result in loss of data due to disk failure.

    Stripe or volume sets not supported
    On Windows XP, Hard Drive Encryption should not be installed on partitions that are part of stripe or volume sets.

    Compressed root directory not supported
    Hard Drive Encryption cannot be installed if the root-directory (or root directories) is/are compressed. The root directory must be decompressed before Hard Drive Encryption is installed. However, subdirectories of the root directory may be compressed.
    Last edited by GeorgeV; March 17th, 2010 at 06:48 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Zimbony Guest

    Default Re: DataLock has locked me out!!!

    I have now tried to create a bootable disk with the ISO recovery file that ZoneAlarm had asked me to use. Either I'm not burning the boot CD correctly from the ISO file or for some other reason my netbook is not reading from the CD drive when I power up the netbook. It's still totally locked. Any help here?

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Smile Re: DataLock has locked me out!!!

    Quote Originally Posted by Zimbony View Post
    I have now tried to create a bootable disk with the ISO recovery file that ZoneAlarm had asked me to use. Either I'm not burning the boot CD correctly from the ISO file or for some other reason my netbook is not reading from the CD drive when I power up the netbook. It's still totally locked. Any help here?
    I don't think "Netbooks" are Supported..

    Hard Drive Encryption only runs on laptops.

    please contact the ZA technical support at the link in my signature.
    Best to contact them when they are onlline so they can help you on the spot.

    When Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit), your ZoneAlarm product Type (Free,Pro,AV, Suite,Extreme) and ZA version number (7.0,8.0,9.0,9.1), Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Zimbony Guest

    Default Re: DataLock has locked me out!!!

    Hey GeorgeV,
    Following are the details required of me:
    Windows OS: Windows 7Starter for Netbooks,
    ZoneAlarm product Type: Extreme with DataLock
    ZA version number: 9.1
    Brand of Computer and CPU: ASUS Eee PC Netbook,
    Any other Security Programs installed: none

    I hope this helps, I am distressed by this, all I want is to get over this problem!!


  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: DataLock has locked me out!!!

    Quote Originally Posted by Zimbony View Post
    I have now tried to create a bootable disk with the ISO recovery file that ZoneAlarm had asked me to use. Either I'm not burning the boot CD correctly from the ISO file or for some other reason my netbook is not reading from the CD drive when I power up the netbook. It's still totally locked. Any help here?
    You have to force the reading of the CD from the BIOS, check your netbook manual on how to force the boot from the CD. You will probably need to contact the producer of the netbook to know also a procedure to fully reset it.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    Zimbony Guest

    Default Re: DataLock has locked me out!!!

    Hey Fax and others,
    How do I force the reading of the CD from the BIOS?? I just checked the netbook manual on how to force the boot from the CD there is nothing.

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