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Thread: Antivirus XP Malware

  1. #1
    I275Fla Guest

    Default Antivirus XP Malware

    Hi, and this is my first time here at the ZoneAlarm User Community. I have been a faithful user of ZoneAlarm products for many years including the ZoneAlarm Antivirus/Anti-Spyware product.

    Unfortunately I encountered a major issue with my laptop recently. My laptop runs ZoneAlarm Antivirus and it was on when I was online. Suddenly - without any warning - I started to get annoying pop-ups for a product called "Antivirus XP". It caused my ZoneAlarm software to malfunction and I was practically unable to go online using Internet Explorer.

    I immediately backed up all data on my laptop, which I was able to do. I tried to get rid of this "Antivirus XP" for about 45 minutes to no avail. I also made an immediate scan of my laptop with ZoneAlarm but it could not find anything.

    Is there anything I could do to make sure that I do not get hit with "Antivirus XP" in the future? I had ZoneAlarm up to date and I had all my Windows XP updates in place. As I mentioned earlier, ZoneAlarm was on and running when I was online.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: Antivirus XP Malware

    Yes..

    1.) You did not say if what Version of ZA Anti-version you have? Current version is 9.1.008.000 Alaways make sure ZA AV is Fully updated and AV Def's are Updated as often as possible, there are sometimes as many as 16 AV updates per day..

    2.) Make sure Windows XP is fully updated to SP3 plus over 60 additional Microsoft updates..

    3.) Read and Follow all of the Steps of the Malware Clean up guide.

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Ultra Deep Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can chnage the .exe into a .com)
    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    I275Fla Guest

    Default Re: Antivirus XP Malware

    Quote Originally Posted by GeorgeV View Post
    Yes..

    1.) You did not say if what Version of ZA Anti-version you have? Current version is 9.1.008.000 Alaways make sure ZA AV is Fully updated and AV Def's are Updated as often as possible, there are sometimes as many as 16 AV updates per day..

    2.) Make sure Windows XP is fully updated to SP3 plus over 60 additional Microsoft updates..

    3.) Read and Follow all of the Steps of the Malware Clean up guide.
    GeorgeV, thanks for the quick response! I do have ZoneAlarm Anti-virus 9.1.008.000 and it was updated earlier in the day. I'll keep a copy of the Malware Clean Up guide just in case this happens in the future.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Antivirus XP Malware

    Your Welcome..

  5. #5
    morey Guest

    Default Re: Antivirus XP Malware

    George,

    Thanks for that great advice on Malware removal. I don't have any but did copy your advice and pasted it to an MS Outlook Note. It is invaluable in case of trouble.

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