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Thread: ZAX Rootkit Scan reports 'Hiddenobject.Multi.Generic'

  1. #1
    GeeSteve Guest

    Angry ZAX Rootkit Scan reports 'Hiddenobject.Multi.Generic'

    (1) ZA-Extreme Security Rootkit Scan reports infection by 'HiddenObject.Multi.Generic' at C:\Windows\AstInfo and was unable to quarantine, repair or delete file. Error message said something like "The handle is invalid". I cannot find anything relating to 'AstInfo' either by exploring files and folders manually or by Windows search function. What does this mean and how do I fix it? Why doesn't ZA fix it (after all, that's what I bought it for)?

    (2) I have a license for three machines. One machine has a Rootkit Scan option but the others don't. License number is the same but ZAX version is different. I clicked the update button on one with older ZAX version number (and without rootkit scan option) and report comes back that there are no updates available. Why?

    Thanks,
    GeeSteve

  2. #2
    Join Date
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    Default Re: ZAX Rootkit Scan reports 'Hiddenobject.Multi.Generic'

    Hi!
    please note that ZA staff does not monitor this board. We are all users here!
    If you have a valid license you can contact, free of charge, the ZA technical support at the link in my signature.
    They are closed on weekends.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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