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Thread: Disappearing icon

  1. #1
    Shotsman Guest

    Default Disappearing icon

    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1013541216
    AntiSpam version:6.0.0.2383

    Occasionally the ZA icon in the taskbar dissappears. When this happens, and being of a slightly mistrusting disposition, I click on the ZA icon on the desktop so that the ZA reappears in the taskbar.
    A querie more than anything else, do I need to do that or can I assume that ZA is still doing its job even when no icon is on show?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Disappearing icon

    Hi!

    set the system to always show the ZA icon. See, for example, here:
    http://www.tech-recipes.com/rx/1114/...e-system-tray/

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Shotsman Guest

    Default Re: Disappearing icon

    Hi, Fax.

    Thanks for your reply. I've done as suggested and although the ZA icon doesn't yet show on the taskbar I'll assume that it will next time I turn on the PC.

    Shotsman.
    Last edited by Shotsman; March 19th, 2010 at 06:58 AM.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Disappearing icon

    Quote Originally Posted by Shotsman View Post
    Hi, Fax.
    Thanks for your reply. I've done as suggested and although the ZA icon doesn't yet show on the taskbar I'll assume that it will next time I turn on the PC.
    But back to my original question, is ZASS still doing its job even when the icon disappears?

    Shotsman.
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Windows OS (XP SP 2-3 / Vista SP1-2 / Windows 7 32-Bit/64-Bit),

    If your using Windows 7, Most Tray Icons are Hidden by Default..
    Click on the Little ^ (up arrow) on the Right side of System tray.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Shotsman Guest

    Default Re: Disappearing icon

    GeorgeV, I sit here suitably chastened by my lack of information input to my original querie.
    The information required is, XP, service pack 3.

    Shotsman.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Disappearing icon

    Quote Originally Posted by Shotsman View Post
    GeorgeV, I sit here suitably chastened by my lack of information input to my original querie.
    The information required is, XP, service pack 3.

    Shotsman.
    Thanks for your Feedback..

    If you find that none of the Users of this Forum have provided a solution that you like, then go to Plan-B..

    with a Valid ZA License key contact Tech Support Live on the Spot Chat link with Full details of your Computer Hardware, Brand, version of Windows, and type and Version of Zone Alarm..

    Click on the support link in my Signature..
    Last edited by GeorgeV; March 19th, 2010 at 09:58 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Disappearing icon

    You can try first to reset the ZA Suite.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    If the above fails you can reinstall ZASS. First removed it from XP control panel --> add/remove a program. Then re-download the installer. Here: www.zonealarm.com/zasuitedownload/ and reinstall.

    If the above fails then proceed for a full removal including a malware checking and a registry cleaning as detailed below:

    First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Double check that all ZA related files/folders are gone:
    1.) Restart your computer
    2.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    3.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    4.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
    ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    16.) Empty your recycle bin.
    17.) Restart the computer.

    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security essential, Avira and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

    19.) Double check you have really removed all other security tools by running this utility
    http://www.appremover.com/

    20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
    Malware Clean-up Guidance

    21). Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    22). Re-download the latest ZASS installer
    www.zonealarm.com/zasuitedownload

    23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Shotsman Guest

    Default Re: Disappearing icon

    Thanks for all that, Fax.

    Should the ZA icon disappear again then I will return to this information that you have kindly supplied

    Shotsman.

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