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Thread: BSOD xpsp3 no access to safe mode 9.1.008.000

  1. #1
    opetero Guest

    Default BSOD xpsp3 no access to safe mode 9.1.008.000

    On first boot after install of za extreme security 9.1.008.000 in XP sp3 I get a bsod in both normal and safe mode before boot log file can start.

    I have gone onto the c drive using erd commander and removed za autorun entry and ZA service entry. Still bsod.

    Cannot run cpes_clean

    Any suggestions?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: BSOD xpsp3 no access to safe mode 9.1.008.000

    Quote Originally Posted by opetero View Post
    On first boot after install of za extreme security 9.1.008.000 in XP sp3 I get a bsod in both normal and safe mode before boot log file can start.

    I have gone onto the c drive using erd commander and removed za autorun entry and ZA service entry. Still bsod.

    Cannot run cpes_clean

    Any suggestions?
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..


    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list your:Brand of Computer and CPU, is it a DeskTop or Laptop, List any other Security Programs installed.


    *** NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spyspweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, some Anti-spyware, Registry Guard or locking tools, etc...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    opetero Guest

    Default Re: BSOD xpsp3 no access to safe mode 9.1.008.000

    Thanks for responding, This thread can be closed.

    I tried a number of different solutions without success. I finally remembered I had gotten system restore to function on this machine sometime before installing zone alarm. I have rarely had luck with it but in this case I was able to restore. It caused a few other problems but they were resolvable.

    Managed to get AVG to install instead.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: BSOD xpsp3 no access to safe mode 9.1.008.000

    Quote Originally Posted by opetero View Post
    Thanks for responding, This thread can be closed.

    Managed to get AVG to install instead.
    Thank you for your Feedback..

    It sounds like you are no longer using Zone Alarm Extreme?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    opetero Guest

    Default Re: BSOD xpsp3 no access to safe mode 9.1.008.000

    This machine had the worst infestation of malicious code I have seen. The virut virus code being the worst. The infestation appeared to happen around the middle of January.

    A number of security products had been unsuccessfully installed/uninstalled on it leaving many remnants to cause problems. After manually cleaning up as much as I could. I was ready to try another security solution. The bsod experience with ZA cost me hours of work which I didn't want to repeat so I tried AVG pro instead. The end user is not computer literate and a simple solution is best.

    Virut is virtually impossible to eradicate and it is recommended to bite the bullet and reformat but so far so good. None of the removers found/removed all the code but after a few resurgences which at least were seen by avg and/or mbam I was able to manually remove those remnants. Among others ndis.sys had a rootkit maker attached. I replaced all copies of ndis on the machine with clean copies. None of the products meant to fix this worked. The solution was to simply use the copy command from dos to copy clean copies over the bad ones.

    The user will try the machine for a few days being careful to not input anything confidential and I'll check it again for new activity.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Post Re: BSOD xpsp3 no access to safe mode 9.1.008.000

    Quote Originally Posted by opetero View Post
    This machine had the worst infestation of malicious code I have seen. The virut virus code being the worst. The infestation appeared to happen around the middle of January.

    A number of security products had been unsuccessfully installed/uninstalled on it leaving many remnants to cause problems. After manually cleaning up as much as I could. I was ready to try another security solution. The bsod experience with ZA cost me hours of work which I didn't want to repeat so I tried AVG pro instead. The end user is not computer literate and a simple solution is best.

    .
    Thank you for your feedback..

    Here is the Recommended Cleaning Proceedure that has been Posted and used successfully by other users...

    Malware Clean-up Guidance
    NOTE: the steps below works only if you are on the latest versions of ZA (version 9). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Set ZA Antivirus/antispyware to "Ultra Deep Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
    2. Reboot in SAFE MODE WITH NETWORKING;
    3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);

    4. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA Antivirus/Antispyware back to Normal

    How to start in SAFE MODE WITH NETWORKING

    If the above fails try to clean your system with:

    A. Download update and scan with MBAM
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can chnage the .exe into a .com)

    B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running

    C. Download update and scan with A2 free

    Still Problems? Try the bootable CD fromDrWeb

    For a final check that your PC is clean run Hitman Pro cloud scanning (the scanner is free not the cleaning)

    if ALL the above fails please post your Hijackthis log to BleepingComputer or SpywareHammer

    Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
    - Disable system restore (How to disable windows
    SYSTEM RESTORE);
    - Reboot the PC
    - Re-ensable system restore

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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