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Thread: Laptop hung on disk encryption - laptop unusable

  1. #1
    cnicola Guest

    Thumbs down Laptop hung on disk encryption - laptop unusable

    Hi All,

    I have a Sony VAIO Z57GG running Windows 7 Ultimate with ZAES v9.1.008.000. My laptop has 3 partitions: Sony Recovery, Windows 7 O/S and a Data partition.

    I installed the HD Encryption add-on and began encrypting my HDD. Some time during the encryption, my laptop hung.

    I had to kill the power to the laptop to get it to reboot. What I found was it now hangs at the "Windows is starting" splash screen. I also noticed that the HDD activity light blinks every few seconds. The laptop sat in this state for a few hours without progressing to the desktop.

    I managed to boot the laptop into safe mode, started ZAES and noticed that Volume C was 100% encrypted, Volume D was 93% encrypted and Volume ? (Recovery partition) was 0% encrypted.

    Again, the HDD activity light blinks every few seconds but the encryption process failed to continue. After leaving the laptop running in safe mode for 24 hours, I noticed that it hadn't encrypted any further. I tried rebooting into safe mode many times and the encryption process failed to resume.

    I decided to boot off the recovery CD I created at the beginning of the encryption process and noticed that after entering my username and password, and selecting to decrypt the HDD, nothing happens and the HDD light just blinks every few seconds.

    Booting up into safe mode again, I can see that the HDD Encryption option has been uninstalled and the ZAES is in the process of decrypting my HDD. Still, Volume C is 100% encrypted, Volume D is 93% encrypted and Volume ? is 0% encrypted.

    Any ideas on how to force the decryption of my HDD? My laptop is unusable unless running in safe mode which is pointless and most of my apps fail to run.


    Cheers,

    Chris

  2. #2
    Join Date
    Jun 2006
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    Default Re: Laptop hung on disk encryption - laptop unusable

    Have you taken the time to read any of the Post in this "Datalock area" of the Forum?

    Please read all the messages in this Thrend..

    http://forums.zonealarm.com/showthread.php?t=73433
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  3. #3
    cnicola Guest

    Default Re: Laptop hung on disk encryption - laptop unusable

    Hi George,

    I've already that thread which has nothing to do with my problem. My laptop has a battery installed and is not a netbook. My BIOS is already set to boot from the Blueray drive before the hard disk.

    I am also able to boot from the recovery CD, but this doesn't help either. When trying to decrypt the drive, the HDD activity led just blinks every few seconds, but the drive isn't really decrypting. I left the laptop in this state for over 10 hours with no progress.

    Any ideas?


    Cheers,
    Chris

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: Laptop hung on disk encryption - laptop unusable

    Please Contact ZA Tech Support Live Chat Link in my Signature..

    Please Post back here with your Progress Report so that Users of this Forum with a similar problem may benefit from the solution to your problem..
    ------------------------------------------------
    Last edited by GeorgeV; May 23rd, 2010 at 11:01 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    cnicola Guest

    Default Re: Laptop hung on disk encryption - laptop unusable

    @George V

    A complete rebuild was necessary.

    First I had to boot off a Windows 98 boot disk and rebuild the MBR with FDISK.

    Then I was able to completely remove all partitions and reinstall Windows 7.

  6. #6
    Join Date
    Jun 2006
    Location
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    Smile Re: Laptop hung on disk encryption - laptop unusable

    Thank you for your Feedback..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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