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Thread: zonealarm install causes BSODs on w7 64bit

  1. #1
    balazsbodo Guest

    Default zonealarm install causes BSODs on w7 64bit

    can you tell me what to do, if the firewall causes bluescreens several times on windows 7 64 bit? Some experts analysed the dump files on the microsoft support site, and told me some solutions. None worked, expect uninstalling Zonealarm. I wouldn't leave this software but I don't want any BSODs any more. Do you know this bug? Or should I wait for a new version with true 64bit compatibility?
    Maybe helpful: the system: ASUS K72JR SX011D (Inel Core i5, ATI Mobility Radeon 5470 1G GPU, 4GB DDR3 RAM, W7 64bit OS)
    Thank you for your help!

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: zonealarm install causes BSODs on w7 64bit

    Please Report your BSOD directly to ZA Tech Support..

    Please Contact ZA Tech Support Live Chat Directly, with Details of your Computer, Version of Windows, Type and Version of Zone Alarm and Details of your BSOD problem..

    Click support link in my signature..
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    balazsbodo Guest

    Default Re: zonealarm install causes BSODs on w7 64bit

    thank you, they told me to remove any other security software (a copy of trend micro antivirus was installed, a 30-days trial came with the notebook). I'll see if it works...

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: zonealarm install causes BSODs on w7 64bit

    Quote Originally Posted by balazsbodo View Post
    thank you, they told me to remove any other security software (a copy of trend micro antivirus was installed, a 30-days trial came with the notebook). I'll see if it works...
    Thank you for your feedback..

    --------------------------------------------------------------------------------

    Just One, Not Two -- Never use two software Firewalls at the same time. Completely uninstall one before installing another.
    --------------------------------------------------------------------------------
    Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another.
    --------------------------------------------------------



    *** NOTICE: Please note that ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

    To troubleshoot ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.

    *** For example, the Following programs may not work well with ZoneAlarm, Kaspersky (KAV) or (KISS),Norton/Symantec, McAfee,AVG, Spyspweeper, NOD32, Spyware Doctor, trojan hunter, adware, SpyBotSearch & Destroy, PC tools Threat Fire, any other Anti-virus, some Anti-spyware, Registry Guard or locking tools, etc...
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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