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Thread: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

  1. #1
    garywa Guest

    Unhappy Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    After upgrading both my WinXP Pro SP3 PCs I noticed a problem with the a-v/a-s settings. So far, I have only seen it on my laptop. I don't know for sure, but it may be due to the fact that I don't use the laptop every day, so when I am done for the day, I completely power it off. The desktop, on the other hand, is put into 'Sleep' mode at the end of the day, not powered off and not rebooted the next morning. A wiggle of the mouse and it 'wakes' up.

    I also thought that it might have something to do with the fact that I installed this version over-the-top of the previous version, 9.1.008.000. See topic http://forums.zonealarm.com/showthread.php?t=73575

    Prior to the installation of this release, I had gotten into the habit of using the clean removal tool, but thought I would give this method a try.

    So yesterday (04/07/2010), I unchecked Load ZA at startup and rebooted the laptop. I then used the clean removal tool, rebooted the laptop when it finished and then reinstalled 9.1.507.000. I then let it complete the recommended 'baseline' scan. When it finished, it said the next scan would be done the next day (today, 04/08/2010, at 12:30 PM). Those results were all normal and expected. However, later, I experienced the same problem as after I had initially installed it on March 28. So, a clean removal and reinstall did NOT fix the problem.

    I set my a-v/a-s Advanced Options the same as I always do:
    Scan Schedule: Monthly 12:30 PM
    Updates: every 3 hours
    Scan Modes: Normal Scan
    Automatic Treatment: Alert me
    I powered the laptop off last night as I normally do. This morning, I booted it back up and checked the Advanced Options. They were still set as I had left them the day before. The scheduled scan started right on time at 12:30 PM. No infections were found and the settings were still the same after the scan. The last scan was shown as 04/08/2010 at 12:30 PM. The next scan was scheduled for 05/08/2010 at 12:30 PM (one month). Mid-afternoon, I powered down the laptop. Sometime later, I rebooted it and checked the a-v/a-s options. They had been changed to:
    Next Scan: 04/09/2010 12:30 PM
    Last Scan: No scan run
    Scan Schedule: Monthly 12:30 PM
    Updates: Hourly
    Scan Modes: Super Scan
    Automatic Treatment: Try to repair
    I'm just wondering if anyone else has seen a-v/a-s option changing issues like this

    I'm going to try to shorten the text in this post and have a Live Chat with tech support to see if they have heard about this before or not.

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,292

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    Works fine here... no issue on AV/AS frequency

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    garywa Guest

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    My laptop started the scheduled scan at 12:30 PM today and is still running right now. Once its done, I'll check the settings again and see if anything changes after a reboot.

    Just out of curiosity, What Scan Modes option do some of you have selected? I selected Normal Scan but just noticed that Quick Scan is the recommended default.

  4. #4
    Join Date
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    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    Quick scan. It was set automatically after I had a scan with the deepest option.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    garywa Guest

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    Quote Originally Posted by fax View Post
    Quick scan. It was set automatically after I had a scan with the deepest option.
    OK, thanks, fax. That's the way mine worked also. Just wondering if that was the new "normal."

  6. #6
    Join Date
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    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    I am not sure the quick scan existed in previous versions but it is the recommended option now. While normal is still there but as an upper option

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    garywa Guest

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    Quote Originally Posted by fax View Post
    I am not sure the quick scan existed in previous versions but it is the recommended option now. While normal is still there but as an upper option
    I also reverted back to release 9.1.008.000 on both my PCs over the weekend so I am looking at that Scan Modes window now and they are different between the two releases.

    None of the 5 modes are noted as "recommended." After initial installation and the completion of the Ultra Deep scan, the mode has switched to "Normal Scan" even though there is a "Quick Scan" selection available.



    ZoneAlarm Security Suite version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    Anti-virus engine version:8.0.2.42
    Anti-virus signature DAT file version:1015823776
    AntiSpam version:6.0.0.2383

  8. #8
    doodles Guest

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    I just noticed today that my settings were reset as well. Don't have any idea what caused it. But like just about every piece of software I have bought or updated over the last month, there are problems. It is almost amusing at this point to see weird things happen and wonder if anybody else has my issue. I am a beaten man...can't kep up with all the issues I'm tracking anymore.

    ZoneAlarm Security Suite version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1015913728
    AntiSpam version:6.0.0.2385
    ZoneAlarm Browser Security 1.5.149.0

  9. #9
    sourcream Guest

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    I also am having the same problem - my settings are also being reset as well and I also don't have any idea what causes it. Hopefully somebody will find some sort of resolution, which would be very welcome.

    Extreme Security 9.1.507.000
    TrueVector security engine 9.1.507.000
    Driver version 9.1.503.000
    Anti-virus/Anti-spyware engine vers. 8.0.2.48
    Anti-spam version 6.0.0.2383
    ZoneAlarm Browser Security 1.5.149.0

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Ver 9.1.507.000 Does Not Retain A-V/A-S Settings

    Quote Originally Posted by sourcream View Post
    I also am having the same problem - my settings are also being reset as well and I also don't have any idea what causes it. Hopefully somebody will find some sort of resolution, which would be very welcome.

    Extreme Security 9.1.507.000
    TrueVector security engine 9.1.507.000
    Driver version 9.1.503.000
    Anti-virus/Anti-spyware engine vers. 8.0.2.48
    Anti-spam version 6.0.0.2383
    ZoneAlarm Browser Security 1.5.149.0

    If this is a New install, or Update, there is a 21 day Learning mode that may Adjust or change Settings durring the 21 day learning mode..

    Also on ZA Extreme v 9.1.507, after the initial Deep Scan, the setting is changed to the Recomended Quick Scan)





    ZoneAlarm Extreme Security version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1017721472
    AntiSpam version:6.0.0.2385
    ZoneAlarm Browser Security 1.5.149.0
    ZoneAlarm ForceField Spyware Scanner 1.5.53.114
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.080
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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