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Thread: Windows 7 64-bit BSOD

  1. #1
    redbirdpat Guest

    Default Windows 7 64-bit BSOD

    When I install ZoneAlarm, I get a BSOD, usually within 30 minutes. I uninstalled it and everything is fine. I then installed the beta version to see if that helped. Again, BSOD.

    Is this a known problem? What is the best way to get this information to ZoneAlarm so that they are aware of it?

    I am running a new Dell Inspiron 1750 laptop.

  2. #2

    Default Re: Windows 7 64-bit BSOD

    Hi,
    We need some details before we are able to diagnose your problem.

    What version of ZoneAlarm are you using?
    What other security programs are you running, besides ZoneAlarm?


    chiaz

  3. #3
    redbirdpat Guest

    Default Re: Windows 7 64-bit BSOD

    I tried the latest free version as well as the beta version. They both give BSOD.

    The latest version I got from the zonealarm site here.
    http://www.zonealarm.com/security/en...m-firewall.htm

    It says it is version 9.1.007.

    I got the beta from here
    https://www.zonealarm.com/security/e...eta-center.htm

    I'm guessing it is 9.1.180 from the filename.

    Neither are installed anymore since both crash my system.

    The only other security product I have installed is AVG. The latest free version, 9.0.791.

    My system originally came with McAfee but I uninstalled all of the components.

    I did a factory restore of my hard drive when diagnosing this problem, so there shouldn't be anything else on the system.

    After I did the factory restore, I installed Firefox, AVG, ZoneAlarm and Roboform. I uninstalled McAfee. So it's pretty much a fresh Windows 7 Pro installation with those modifications.

    And of course after the BSOD, I found that uninstalling ZoneAlarm was the only thing that fixed it.

  4. #4

    Default Re: Windows 7 64-bit BSOD

    What is the best way to get this information to ZoneAlarm so that they are aware of it?
    Since no ZoneAlarm employee officially monitor these boards, you should report the problem to the beta web form page.

    They may request the memory dump files to better ascertain the root of the issue.

    Let me know if I can help you in any other way.



    chiaz

  5. #5
    redbirdpat Guest

    Default Re: Windows 7 64-bit BSOD

    Where is the beta web form page? I know where I got the beta, but I don't see a web form to document problems.

    This problem is also part of their production software, as well as beta. Wouldn't they want to know that as well?

  6. #6
    redbirdpat Guest

    Default Re: Windows 7 64-bit BSOD

    I found the beta web form page. However it gives an error when you submit it. I filled out every single item on the page. When I submit it, it clears out every field and tells me to correct the errors. I tried it twice, and the same thing. Oh well. I guess you get what you pay for.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Windows 7 64-bit BSOD

    The BETA Test Cycle for ZASS and ZA Extreme was closed about a month ago..

    Only the ZAFree Basic BETA 9.1.180.000 is being tested at this time..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    redbirdpat Guest

    Default Re: Windows 7 64-bit BSOD

    I just went ahead and reported it to Support.
    Last edited by GeorgeV; April 11th, 2010 at 02:46 PM.

  9. #9
    olderguy Guest

    Default Re: Windows 7 64-bit BSOD

    Apparently this has not been fixed. I have been having the same problem with a Sytemax tower. The Workaround which involves disabling Netbios over TCP/IP works. The BSOD's go away. The only problem is that network discovery also goes away meaning sharing printers and files no longer works. My system particulars are - System manufacturer MSI; System model - MS-7522; System type - x64-based-PC; Processor - Intel(R) Core(TM() i7 CPU 9.20 @ 2.67 GHz, OP SYS - MS Win 7 64 bit - 6.1.7600 Build 7600 with all updates. I will pass this on to tech support if i can figure out how. I an running ZoneAlarm Extreme version 9.3.014.000

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Windows 7 64-bit BSOD

    Please contact directly the ZA technical support at the link in my signature and report about it. Including steps to reproduce the error. Its important you report to ZA staff since here we are all users and issues are not logged.

    Also be sure to try all the steps below suggested before reporting:
    [SOLVED] Win 7 / 64 - BSOD - ZA Extreme 9.3

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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