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Thread: Upgrade Problems

  1. #1
    dljordan Guest

    Default Upgrade Problems

    I just upgraded this morning and noticed that my anti-virus was not active. I tried to activate it and it downloaded a file and said that it couldn't upgrade the anti-virus. I'm on Windows XP Home 32 bit.

    ZoneAlarm Anti-virus version:9.1.507.000
    TrueVector version:9.1.507.000
    Driver version:9.1.503.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1015640800
    ZoneAlarm Browser Security 1.5.149.0
    ZoneAlarm ForceField Spyware Scanner 1.5.149.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.090

    Any suggestions?

  2. #2

    Default Re: Upgrade Problems

    Hi,
    Problems often occur when you choose to 'upgrade' instead of a clean reinstallation whenever a new version of ZA comes out.

    Here's what to do.

    1. Uncheck "Load ZoneAlarm at startup" (under Overview - Preferences tab)

    2. Restart your PC.

    3. Download and run this removal tool:
    http://download.zonealarm.com/bin/fr...load/clean.exe


    After running the removal tool, restart your computer once more and re-download a fresh copy of ZoneAlarm to install.



    chiaz
    Last edited by GeorgeV; June 4th, 2011 at 02:45 PM. Reason: Update ZA Remover tool link

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